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Information Systems Technician

  • Type:Full Time
  • Salary/Pay Rate:$37,063 - $51,091 annually
  • Posted Date:09/12/2017

Information Systems Division/Administrative Services Department
Full-time Regular Position

Posted: September 12, 2017

Essential Duties: This is entry-level technical work in support of the deployment, operations, and maintenance of various hardware and software systems on a City-wide basis. The individual appointed to this position will be required to perform the following duties: maintain help desk for users on a wide variety of technical hardware and software issues; ensure a quick response and timely resolution on all inquiries; troubleshoot basic hardware and software specific problems on the phone or on location; refer complex issues to higher level staff as needed; maintain an accurate log of all support calls and the resulting course of action; prepare various reports and statistics on support requests; instruct users on basic software and computer utilization, IS standards, best practices, and department procedures; conduct training classes on a variety of basic internet, software, and hardware applications; deploy basic software applications on workstations, scanners, printers, PDAs, and a variety of other computerized devices; receive training in developing and configuring the parameters and deployment strategies of more complex software applications; detect and eliminate basic system viruses, spyware, and other malware; perform basic backup of file systems; assist in determining need for, evaluating, selecting, installing, and replacing a variety of hardware including CD ROM drives, modems, printers, projectors, computer cards, and other peripherals; assist with the use of miscellaneous items such as KVM switches, cables, scanners, plotters, and so forth; coordinate with vendors on pricing, ordering, and delivery of equipment or materials; and assist other staff members and perform other related duties as needed.

Minimum Requirements: Equivalent to a high school diploma; and one (1) year of computer operation and system support experience; OR an equivalent combination of job-related education and/or experience substituting each one year of post-secondary education/training for six months of experience]. Note: Employees of this class are eligible for advancement to the next level in the career series as directed by policy.

License(s): Valid, lawful driver’s license is required at time of appointment. Applicant may be disqualified on the basis of an unacceptable driving record as reflected by the State Department of Motor Vehicles.

Selection Factors: Knowledge of the basic principles and practices of computer operations, networking, communications, and entry level programming; application software, operating systems, components, and associated peripherals; browser-based software; related laws, codes, rules and regulations governing computer functions; and basic English composition, spelling, and grammar. Skill in tracking and responding to user requests in a timely and effective manner; identifying and resolving basic technical issues; communicating technical ideas in a clear and concise manner to individuals with a wide range of technical knowledge or ability, both verbally and in writing; and evaluating programs and procedures. Ability to perform work with speed and accuracy; organize assigned work and develop effective work methods; prepare clear, concise, and accurate reports; and perform duties in a manner that demonstrates respect, integrity, courtesy, and kindness towards fellow workers, customers, and the general public.

Salary: $37,063 - $51,091 annually; (range 22). Payment will be by direct deposit and position includes a full benefits package, including: medical, dental, life, and LTD insurance plans, retirement plans, employee assistance and wellness programs, and sick, vacation, and holiday leaves. Optional plans available include: health care and dependent care flexible spending accounts, a health savings account, vision and AD&D insurance, legal assistance, home and auto insurance, ID theft protection, supplemental medical insurance, and deferred compensation (401k, 457 & IRA) plans.

Screening: Based on meeting the minimum requirements and job-related experience, skills, knowledge, and education. Selection may be based largely upon an oral interview. Criminal background checks are conducted on all City positions. Non-disclosure may result in dismissal.

Physical/Environmental Factors: Work location is inside and includes exposure to computers, electronics and electrical devices. Position may include exposure to high stress situations due to strict deadlines and contact with individuals frustrated by their technical support issue. Light physical effort including lifting up to 40 pounds; intermittent sitting, standing, and walking; maintaining concentrated attention to detail for long periods of time; and vision for data analysis.

To Apply: Apply online at or at the Provo City Division of Human Resources located at 351 West Center, Provo, UT, before 6:00 p.m. on the closing date.

Closing Date: Open until filled.

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