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311 IS FOR NON-EMERGENCY CITY SERVICES & INFO 
Call 311 or (801) 852-6000 or go to provo.org for any City information or services you need. Contact Center agents are specially trained to answer a wide range of questions. If they don’t have the answer, they’ll find the people who do. You can get information about licensing , special events, permits, garbage pickup, and many other questions about the City. You can also report broken parking meters, street lights out, potholes, graffiti, abandoned vehicles, water main breaks, animal complaints, or any other situation that needs the attention of City workers.

Larsen, Karen

  • Departments:311 Customer Service
  • Divisions:Licensing, 311 Admin
  • Title:Customer Service Director
  • Email:

Karen has worked for Provo City in 1989 as a payment processor for the Power Department where she would hand enter each payment. Through her years with Provo City she has she has been an example of excellent work ethic, and a strong will to succeed. Karen, through her proven ability to deliver outstanding results in all that is has been asked to do, was named the Director of Customer Service when the department was created in 2012. 

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