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City Wide FAQ

Expand/Contract Questions and Answers

  • Advisory Panel Success and More Links - 10/29/2013

  • And We're Live! - 10/22/2013

  • I know there are lots of types of mortgages - how do I know which one is best for me?

  • Is There a Parking Problem in Joaquin? - 01/03/2013

  • I've heard of HUD homes. What are HUD homes, and are they a good deal?

  • When I find the home I want, how much should I offer?

  • Why should I buy instead of rent?

  • Activity Guide

  • Additions and Exterior Remodels

  • Additions/Remodels

  • Age and Household Demographic

  • Airport Construction

  • Are Licenses Transferable?

  • Are recreational fires allowed in Provo City limits?

  • Are there any areas of Provo that have specific concerns for builders or developers?

  • Are there any climbing gyms in Provo?

  • Are there any climbing shops in Provo?

  • Are there any exceptions?

  • Are there places that I can drop off recyclable material for free?

  • As a parent, what should I be doing?

  • As a parent, what should I be doing?

  • Bike Registration

  • Business

  • Can a customer opt-out?

  • Can I access emergency service by dialing 311?

  • Can I call 311 from my cell phone?

  • Can I get legal advice from the Provo City Attorney's Office?

  • Can I purchase a half season?

  • Can I rent spaces at the Rec Center?

  • Can I securely dispose of important documents?

  • Can I visit the 311 Call Center to pay my bills?

  • Can I watch a program on demand?

  • Can you change the tv station for me?

  • Child Watch Facility Rules

  • Community Investment

  • Complaints/Commendations

  • Data, Data and a Bit More Data - 11/5/2012

  • Decks, Fences & Retaining Walls

  • Define Sale of Goods or Services?

  • Define Services.

  • Demolition

  • Diapers

  • Directions to the facility

  • Do I have to give my name when I call 311?

  • Do I have to register with USA Hockey?

  • Do I Need A Business License?

  • Do I need a full suspension bike?

  • Do I need to know how to skate?

  • Do I need to license my bike?

  • Do I need to sort and organize all my recyclables?

  • Do you have a year round swim team or swim club?

  • Do you have drop-in Volleyball?

  • Do you have guns to rent at the Shooting Sports Park?

  • Do you have rental equipment available?

  • Do you live in a Wildland Interface area?

  • Do you need to be in good shape?

  • Does every service request have a tracking number?

  • Does my event require a Special Events Permit?

  • Does my event require a Special Events Permit?

  • Does Provo City do Fast Track and/or Deferred Submittal permits?

  • Does the ombudsman give legal advice?

  • Drop Off/Pick Up

  • Education

  • Fingerprinting

  • Fire Rebuild/Repair

  • Fitness Area General Rules

  • Fitness Etiquette Guidelines

  • Historic Property Renovation

  • Housing

  • How big are the garbage containers I get from the city?

  • How can I get Channel 17 to film my event?

  • How can I get updates from my neighborhood and/or City Council representative?

  • How can I make sure my cans are picked up?

  • How Can I Speed Up the Process?

  • How Can I Watch Channel 17?

  • How do I become a sponsor for an event?

  • How do I become a vendor at an event?

  • How do I buy a Shooting Sports Park punch pass?

  • How do I change my court date?

  • How do I connect with the Call Center?

  • How do I drive around a roundabout?

  • How do I fill out a GRAMA request?

  • How do I find a lender?

  • How do I find a team manager?

  • How do I find out what happened in City Council meetings if I'm not able to attend in person?

  • How do I find Rock Canyon?

  • How Do I Get a Business License?

  • How do I get a Clear the Air pin?

  • How do I get an exemption to the noise ordinance?

  • How do I get my issue before the Council?

  • How do I get quality air/ no burn alerts?

  • How do I grant someone “Power of Attorney”?

  • How do I hold a Disc?

  • How do I join the Peaks Adult Hockey League?

  • How do I know if I can get a loan?

  • How do I learn more about Provo's Parks?

  • How do I license my rental property with Provo City?

  • How do I make a "damage claim" against Provo City?

  • How do I make a Park Pavilion reservation?

  • How do I nominate myself or someone else to serve on a Provo City Board?

  • How do I pay a ticket?

  • How do I register to vote?

  • How do I reqister for a Community CPR Class?

  • How Do I Request a Police Report?

  • How Do I Request a Traffic Accident?

  • How do I schedule a Daycare Inspection

  • How do I sign up for garbage, recycling or yard waste recycling with Provo City?

  • How do I sign up for the Council Newsletter?

  • How do I sign up to receive City Emails?

  • How do I signup for CERT training?

  • How do I volunteer for an event?

  • How do I volunteer for the Shooting Sports Park?

  • How do I volunteer with Parks and Grounds?

  • How does 1 Gb compare to other common speeds?

  • How does 1Gb guarantee I will get the full use out of the connection?

  • How long does it take to process a loan application?

  • How long is the license valid?

  • How many basketball courts are available for drop-in?

  • How many parking spaces do you require building owners to provide?

  • How much can you qualify for?

  • How much does a license cost?

  • How much does garbage collection and recycling cost?

  • How Much Does It Cost?

  • How much is a bicycle license?

  • How much money will I have to come up with to buy a home?

  • How much pressure should I put in my tires?

  • How much training do the Customer Service Representatives receive?

  • How to Play Disc Golf

  • How to stand while throwing a disc?

  • I have a special project. Can I rent a dumpster from the city?

  • I have several rental properties in Provo City; do I need a license for each location?

  • If 911 is busy can I call 311?

  • If I have submitted a completed application, made payment, but I haven’t received my license because zoning has not reviewed my application, will I be cited for renting properties without a license?

  • If I request a service outside the department’s regular business hours, does that mean all city offices are available to respond to the request immediately?

  • I'm a single mother. How would I go about buying a home?

  • In addition to the mortgage payment, what other costs do I need to consider?

  • Is an AMI Network safe?

  • Is an AMI Network secure?

  • Is my license transferable?

  • Is my personal information secure?

  • Is there a fee for ombudsman services?

  • I've had bad credit, and I don't have much for a down-payment. Can I become a home buyer?

  • Job Growth

  • Kick-Off Success!

  • Lap Lane Availability

  • Lockers

  • Matching Request

  • May I skate with my child?

  • May I skate with my child?

  • Membership Refund Policies

  • Mini Mites and the Peaks Polar Bears

  • Multi-Family Residential Buildings

  • New Construction

  • New Construction

  • Online Survey Closed - Draft in Progress

  • Pagers

  • Parking Counted...(Almost) - 11/13/2013

  • Pools

  • Pools

  • Restaurants

  • Scout Groups

  • Shed/Accessory Building

  • Should I report police non-emergencies to 311?

  • Should I use a real estate broker? How do I find one?

  • Sick Kids

  • SIGN UP FOR NOTIFICATIONS

  • So what will happen at closing?

  • So what will my mortgage cover?

  • Soliciting or Solicit or Solicitation?

  • STOP RECEIVING NOTIFICATIONS

  • Subdivisions

  • Subdivisions

  • Swim Lesson/Program Refunds

  • Tenant Finish (Interior Remodel)

  • Time Limit

  • Utility Costs

  • Utility Service Changes

  • Utility Service Changes

  • Visual Preference Survey Results

  • Water Heater, Furnace, Air Conditioner Installation or Replacement

  • What about on-street parking and why are there parking permit programs in areas near BYU and off-campus student housing?

  • What activities are scheduled for Fire Prevention Week?

  • What are Home Solicitation Sales?

  • What are some common types of complaints for the ombudsman?

  • What are the benefits of an AMI Network?

  • What are the current building codes?

  • What are the limits of home fuel storage?

  • What are the pool temperatures?

  • What are the refund policies?

  • What are the refund policies?

  • What are the terms?

  • What are the upcoming tours?

  • What can I recycle?

  • What can I use to prove dependents?

  • What can I use to prove residency?

  • What can't I put in green yard waste cans?

  • What can't I put in the blue recycling cans?

  • What do I do with wastes that you don't accept?

  • What do I need to do to apply?

  • What do I need to take with me when I apply for a mortgage?

  • What do lagging left turn lights and flashing yellow arrows mean?

  • What does 1Gb actually correspond to in real life usage? For example, how many web pages, emails or videos is this?

  • What does single track biking mean?

  • What does the ombudsman do?

  • What equipment is required?

  • What Happens After I Turn in the application?

  • What happens if my property does not meet the minimum health/safety and zoning requirements?

  • What happens when a zoning violation is reported to the City?

  • What happens when I call 311?

  • What housing qualifies?

  • What if I have more garbage than what my can will hold?

  • What if I see power lines that are down?

  • What if I want to speak directly to an individual in a department?

  • What if my Business Closes or Moves out of Provo?

  • What if my offer is rejected?

  • What information is available for Family Emergency Preparedness?

  • What information is required on the building plans?

  • What is 311?

  • What is a rental dwelling?

  • What is a short-term rental dwelling?

  • What is an AMI Network?

  • What is an entity?

  • What is an Ombudsman

  • What is Door-to-Door Solicitation?

  • What is Fair Lending?

  • What is included in a membership?

  • What is required to install a Knox Box key box for commercial properties?

  • What is Silver Sneakers and how do I qualify?

  • What is Specific Information

  • What is the Community Alert Notification System?

  • What is the compost station?

  • What is the cost of a Building Permit?

  • What is the cost of a Senior Annual Pass?

  • What is the difference between a Senior Pass and a Senior Rec Center Membership?

  • What is the difference between GB and Gb?

  • What is the Emergency Alert Notification System?

  • What is the Fireworks Discharge Restriction Area?

  • What is the Home Purchase Plus Program?

  • What is the project?

  • What kinds of complaints can the ombudsman work to resolve?

  • What league should I be in?

  • What Open Fire and Fireworks Restrictions are in place?

  • What Pool Toys are Allowed?

  • What should I do if my lights go out?

  • What Tactics Do Predators Use?

  • What time should I arrive?

  • What time should I arrive?

  • What tools to carry?

  • What's on the menu?

  • Whats recommended to wear?

  • When Does my License Expire? How do I Renew?

  • When is a Building Permit required?

  • When is it too late to join the league?

  • When is my garbage and recycling picked up?

  • When is the 311 Call Center open?

  • When should I call 311?

  • When they say 1 GB do they always mean one gigabyte?

  • Where Can I get a List of Existing Businesses in Provo?

  • Where Can I Recycle Glass?

  • Where Can I Recycle Glass?

  • Where Can I Recycle Glass?

  • Where do I get a bicycle License

  • Where do I pay my power bill?

  • Where Do I Start?

  • Where do I submit my application?

  • Who can actually read 125,000 emails or 1,250 web pages each second? Isn’t this overkill?

  • Who can call 311?

  • Who can prepare building plans?

  • Who do I call if I have a complaint about the service I receive?

  • Who do I contact to answer my questions about rental dwelling licensing?

  • Who needs to license rental properties with Provo City?

  • Who's receiving AMI meters?

  • Why 311?

  • Why are some of the gutters in Provo really deep?

  • Why does Provo City provide recycling service?

  • Why does the City of Provo allow such high fees for booting and towing?

  • Why has the AMI selection taken 10 years?

  • Why isn't there a recycling program for apartments?

  • Why Should I Get a License?

  • Will AMI meters give the utility control over my electric usage?

  • Will I be required to get an inspection for each unit?

  • Will I get a call back the next day to confirm the department has received my request?

  • Will I Need a Background Check?

  • Will I need a USA hockey membership to play?

  • Will I Need an Inspection?

  • Will I receive a renewal notice?

  • Will my call be recorded?

  • Will my personal information be shared?

  • Will the AMI network change my utility charges?

  • Will the ombudsman help with landlord - tenant disputes?