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• Mayor's Brag Book

Mayor's Brag Book

Read what others are saying about some of our many outstanding employees:

Storm Water Division

"I thought you might enjoy seeing [this photo of] one of your hard-working city employees in the Provo River in North Provo. Since the river is low, they are able to do maintenance today. This man is reshaping a small island which has continually snagged trees, branches and other detritus, helping the river to flow better. . . . We love living in Provo and think you are a wonderful mayor, although we recognize you have good people working with you who can't be given enough credit.  Thanks so much."

J Markham
April 2012

Jeff Thomas

"I just wanted to tell you thanks for the great service your workers provide. Today I had a very positive experience with the gentleman picking up my yard waste. I forgot to put my trash out the night before and I heard the garbage truck drive by my house. I ran outside and put my black and green garbage can out . . . Then, about 15 minutes later the same garbage truck came down the opposite side of the street. I then saw him stop directly across from my house, get out of his truck, and then drag my green can over to his truck. He then emptied it! This was so kind of him, especially when he could have just drove right by. This is a great employee . . . Thank you!"

T. Sommers
April 2012

Todd Carter and Energy Dispatch

A customer who reported a water leak in the street called back later to say he was impressed with the quick response and professionalism of Energy Dispatch and Todd Carter in Public Works, and said they were "the best".

April 2012

Clifton Tangren

A resident called to extend his thanks to Clifton Tangren for concrete repair work done on a storm water inlet corner by his residence. In the words of the resident, "The gentleman who came to repair the curb did a masterful job. He was very nice person and was very attentive to the quality of work he was doing.”

R. Burton
April 2012

Cathy Smits

"Cathy Smits in the Provo Recreation Department is amazing. She took swim lessons and lifeguard programs and expanded it out to a land aerobics program with a full slate of popular classes. I was hired as one of the part-time Zumba teachers, and I would like to pass on that she is one of the best bosses I've ever worked with. I've been very impressed with her ability to continue and grow the program despite the high turnover in staff."

S. Hillam
April 2012

Jeff Thomas

"I have all three garbage cans and sometimes my neighbors will take them out for me, they place them a little close together so sometimes they get knocked over by the other garbage trucks. [Jeff Thomas] is the driver we have for our Provo can and if it gets knocked over he always gets out of his truck and picks it up and puts it back in place. I just wanted to let you know what a great employee you have."

S. Ruffell
March 2012

Police Department

"In recent weeks I have seen an increase number of patrol cars along Columbia Avenue. I don't know if the department has been paying special attention to this area, but regardless, I want to say thank you. I walk home from school everyday along this road and have to be very cautious in this area since motorists seem to believe the speed limit does not apply to this part of the city. My uncle who lives in Sugar House is an officer so I know a little bit about how hard you guys work."

A. Leslie
March 2012

Police and Fire Departments

"I really like the Provo Police Department because they helped us find our sister-in-law, who had just come to live with us in October 2010. We were very worried because she did not know our area well and she has Downs Syndrome that greatly reduces her ability to speak clearly. We knew she could not ask for help or explain who she was and where she lived. The Provo Police and Fire Department had a very thorough plan. It felt good to be surrounded by so many well trained officers and the day had a very happy ending. Thank you."

C. Kennard
February 2012

Dann Shumway and Trent Johnson

"My family and friends have flown in and out of the Provo Airport a number of times since Frontier has been established here. All experiences have been very good and enjoyable . . . This past Wednesday, . . . we were informed that . . . the flight would be delayed. . . . Two of the personnel, Dann Shumway and Trent Johnson, made special effort to keep people comfortable and informed of the progress. They talked to us as friends and let us feel that they cared. They even went ouf of their way to bring in donuts. (and they were good!)"

M. and D. Marion
February 2012

Officer Chet Whatcott 

" . . . Last Friday afternoon I was involved in an accident on University Avenue, where I was rear ended while waiting for the light. Officer Whatcott . . . handled the situation in what I felt was a very professional, but most of all for me, in a very friendly and courteous manner. He made sure everyone was uninjured . . . all parties had the correct paperwork to fill out and . . . insurance. He was good to communicate with each driver and had things taken care of in a timely manner. I found him to be delightful and easy to work with."

A. Haymond
February 2012

Provo City Power

"Thank you so much for coming to Bountiful to help restore power after the windstorm in December. My neighbors and I are especially grateful to Jacob and his crew who went out of their way to help me and my neighbors . . . even though it wasn't convenient. We are so grateful for the sacrifices you all made in order to help the residents of Bountiful. If we can ever repay the favor, we will."

L. Barlow
February 2012

Justin Fulmer

A resident called to compliment Justin Fulmer in the Energy Department. The resident said he has had concerns for a long time about a street lighting problem on the west end of 3050 North. He said Justin came out, assessed the situation, and could see that the lack of lighting could cause safety concerns. Mr. Davis said Justin was very helpful in resolving the problem and since the new lighting has been installed it has helped tremendously.

January 2012 

Adriene Davis

"You probably don't remember me. We sat down for seconds, but you helped me out a lot for an honest mistake and I appreciate it . . . I was the guy with the permit violation . . . Thank you for your kindness on something you might've not thought a big deal. We need more people with equal kindness!"

A. Hogge
January 2012

Ruth Bermudez

A customer called to compliment Ruth for her great customer service. He said she was very polite and followed through with everything he requested (and in Spanish). He said we have a great employee.

December 2011

Police Department, Fire Department, and Emergency Dispatch Center

"On December 19th . . . my 55 year old mother went into cardiac arrest . . . My step father called 911 and began initiating CPR. The dispatcher who took the call stayed on the phone with him as paramedics and police officers were sent. The dispatch center dispatched paramedics 34 seconds after the call was received, paramedics reached her house in 4.5 minutes. Station 24 and Rescue 21 responded. . . . My mother is alive because of the quick response of all of those involved. . . . I am extremely grateful for the outstanding police, fire and dispatch departments in Provo. I can say they are outstanding because I know from first hand experience. I have been a 911 dispatcher for Provo City for over 6.5 years. . . . My mother was treated as any other Provo resident would be treated, and . . . I know she is living today because of the exceptional care she received from the first responders that night . . ."

S. Petersen
December 2011 

Britny Nilsson

A representative with a major local business called to say Britney Nilsson in Customer Service helped him with account information changes and he was impressed with her efficiency and professionalism while resolving his concerns. He expressed what a pleasure it is to work with Provo's Customer Service.

December 2011

Josh Coombs

". . . On Monday . . . the 5 kids that trespassed, and burglarized my home and destroyed things were caught. If not for the efforts of this Officer I would still to this day be waiting for an outcome. He even recovered my $2000.00 diamond wedding ring and personally brought it back to me. I want to commend his efforts and I sincerely thank you for employing such a caring and dedicated person as Officer J Coombs!"

S. Poppen
December 2011

Emergency Dispatch Center and Sam Hunter

"Just a note to say thanks to dispatch and one of your officers that responded to my home Saturday night after someone tried to break into my son and daughters cars. While nothing appeared to be stolen or damaged, dispatch suggested to my son that they send out an officer just to be sure. Officer Sam Hunter responded to our home. . . . he was so kind and considerate with my family and children. I am grateful that we live in a community where residents feel safe and protected because of the local law enforcement."

G. Hudnall
November 2011

Justin North and Martin Webb

". . . I called in an early morning report that my pickup was broken into and that various irreplaceable personal items were taken. . . . It was shocking to find the driver's side window smashed and find the items missing! . . . during the day I received your calls asking for more description of the items taken. Later that same afternoon, you informed me that you had some of my items. I was overjoyed to come to the police department and get the major items back!"

C. Cesspooch
November 2011

Keith Roland 

"I just wanted to tell you how grateful I am to Officer Roland. He recently helped me with my complaint against an aggressive driver. Officer Roland helped me understand the process, and patiently answered all of my questions. He resolved my complaint quickly, and efficiently. I really appreciated his help. Thank you."

J. Ivie
October 2011

Skip Tandy, Building Department, Fire Department

"I just wanted to take a minute to say thank you to you and everyone else in the Provo City Building Dept. and Fire Dept. for your help with making [the] building remodel happen. We have worked in every City along the Wasatch Front and have never experienced the help and cooperation that we received from Provo. Every other City out there could take lessons from Provo as to how to work with owners and contractors. Once again, 'thank you' and maybe we'll see you down there sometime."

H. Thropp
October 2011  

Water Division

"About 10 or 15 years ago, a driver lost control . . . and damaged . . . the fire hydrant on my corner. The City replaced the hydrant, but it had faded, peeling paint. I have contacted the water department several times . . . I tried once more at the City Services Fair on Monday. . . . To my delight, the next afternoon I found the hydrant had a bright, new, red coat of paint. . . . I hope you will pass on my sincere thanks to the responsible employees."

P. Jones
September 2011

Stan McShinsky and Phil Uhl

"The election map that we used extensively on Election Night was great. The map was simple to use, easy to read and gave out very valuable and timely information. I understand . . . that the map may be the result of two men, Stan McShinsky and Phil Uhl. I'd like to acknowledge their work for the great job that they did with the interactive maps of the city, and in particular, the City Elections. Thanks for the work."

D. Thomas
September 2011 

Streets Division

". . . the real reason I am emailing you is to compliment your road crew work around the area around my house. . . . They have just done a superb job of keeping things cleaned up as they go, keeping the dust under control and making sure that ditch and holes are covered and protected. In short you have a great crew working around here. . . . I don't know what the city does to give recognition but they sure deserve some.  Thanks."

A. Young
August 2011

Streets Division

"Earlier this year my wife . . .  who doesn't see too well, was walking home from church. Our block doesn't have curb and sidewalk. She tripped on some very large pebbles on the paved road and fell.  She hurt her wrist and bloodied her knees and face. We met with your street people both in the Provo City offices and at our home. The result was that your employees felt that the best thing to do was to put in asphalt paving along our whole block next to the paved road in about a four foot strip. . . . this they have done and did excellent work and did it at no expense to the homeowners. Most appreciated."

G. and A. Misbach
August 2011

Scott Bunker

"I just wanted to drop you a note regarding Scott Bunker and his crew over at Provo City Power and the Forestry Department. I have worked with Scott for over a decade planting trees at schools, the hospital, and all over the Joaquin and Maeser Neighborhoods. He has made everything easier. He is extremely pleasant to work with and he has a great vision and understanding for and of our urban forest . . . I have been working with Kurt Peterson (Neighborhood Chair) who I also really appreciate. Kurt has gotten so many things done in this neighborhood because he is persistent and he assumes action will be taken, and our neighborhood is over all much better . . .  I am glad Kurt is our Neighborhood Chair and Scott Bunker's expert work as a City Forester will bless this city for generations."

C. Kennard 
August 2011

Skip Tandy, Geniel Gaines, Doug Fallon

" . . . when last we spoke, I mentioned how easy the City had made it for us to expand in Provo and specifically, how the building inspection team had worked miracles to enable us to build-out 18,000 sq. ft. in three weeks . . . Skip Tandy was more than patient with my naiviete` and spent a huge amount of time tutoring me on what was needed, stayed late to help us get things done, and even called our builder to get the right details . . . Geniel Gaines did a great job of streamlining the paperwork and fees to keep things moving. Our inspector Doug Fallon . . . made repeated unscheduled visits when changes were needed to ensure we hit our timelines.  All three went above and beyond . . . Thanks again . .  . and know we're very pleased with Provo.

J. Smith
August 2011

Provo City Library

"I wanted to write a note to thank you for being such a wonderful place! All the staff is so helpful and kind. I especially appreciate the children's department because that is where I am most of the time with my children. The Summer Reading Program has been wonderful and given our children fun things to work towards and look forward to . . . Also during the school year my daughters have really enjoyed storytime with Mr. Dallin and Ms. Laurel. Thank you to all the wonderful people who make Provo City Library what it is.  I give it 5 Stars."

C. Barrett
July 2011

Police Records

"Yesterday I contacted your agency for assistance . . . I made a 'cold' call to your records section. Unfortunately I did not obtain the females name that I spoke to, but she was extremely professional, patient and helpful. After our conversation, she took my office phone number and advised that if any additional information was received, someone from your agency would contact me. Later in the day I received a phone call from . . . Officer Roland. . . . If these two individuals are a representation of the personnel you have working for your agency, you should be very proud. Their courtesy and professionalism is appreciated."

Lt. J. N. Spear
August 2011

Bart Simons

"I need to pass on a big thanks to Bart . . . The other day we had some flooding up in our neighborhood and I called on Bart for some ideas and help. He was quick with some ideas and a helping hand and the neighbors were grateful. He is a great guy and great employee and I know that you already know that. . . "

K. Garlick
July, 2011

Streets Division

A resident called to say how much she appreciated what a great job the streets department did with cleaning up from the mess from the recent rain. They were out until late at night moving rocks and cleaning up, and were back out again the following morning with shovels and the street sweeper.

July 2011

Sheila Nielson 

Forbidden Sea, a book by Sheila Nielson, a Children's Librarian at the Provo City Library, has been nominated for the Utah Book Award. The award, sponsored by the Salt Lake City Library and the Utah Center for the Book, honors outstanding books by Utah authors and exceptional literature with a Utah theme or setting.

July 2011

Keith Rosser, Jason Turner, Dan Cather, Nate Broadbent

"You have a wonderful fire department you can be proud of! An engine and ambulance crews responded to my house today as my wife suffered from a kidney stone. The gentlemen who responded were efficient, effective, polite, and highly professional. I was delighted with each one of them . . . Would you be so kind as to . . . commend the men involved for their valiant efforts on our behalf? We are most grateful to them!"

H. McCosh
July 2011

Police Department and Joseph Otte

" . . . just wanted to write a quick note about some officers that helped me out earlier today at Rock Canyon Park. A Provo City grounds keeper accidentally hit my car window with a rock while he was weed wacking. We called the police to just take a report for us and not only did they take the report but they cleaned the glass up for me. I was there with my four kids and it was very above and beyond of the officers to clean my car for me, he even picked up glass one by one off the seats so my kids would be safe. I don't remember both of their names but I think OTTE was training the officer that cleaned up my car. Anyways, thought you would like to know!"

L. Jones
July 2011

Parks Maintenance

" . . . I appreciate the folks who take care of Rock Canyon park. My dog and I walk there at least four times a
week and I cannot think of a time this season there hasn't been someone there cleaning, mowing, trimming, and maintaining the park. The grounds, buildings, and park area are always immaculate. The guys are always
friendly. They do a wonderful job. Please let them know how much their hard work and dedication is appreciated by those of us who use the park."

S.  Golding
July 2011

Richard Bettis

"Richard Bettis, a foreman in sanitation, went beyond minimum duty June 24, when he was delivering green cans in our neighborhood. I needed my green can replaced because it was damaged, so I stopped him on the off-chance that he might have an extra one with him. As it turned out, he was able to remove the damaged one and provide a new one in a matter of a few minutes. He was professional, efficient, and courteous, despite my interrupting his schedule. He represented Provo well."

C. Williams
July 2011

Parks Division

". . . I want you to know that the day after we talked, your parks people came out to look at things. They have been amazing in cleaning up this little strip along the trail. Thank you so very much for your help!"

G. Jensen
Central Bank
June 2011

Richard Snyder

"I want you to know about an excellent Provo City employee. . . . I was observing the Provo River (with some worry) and was fortunate enough to meet Richard Snyder,  Storm Water Operation and Maintenance Manager. . . . Richard didn't need to talk to me at all . . . but Richard could tell I was a bit worried and took the time to talk to me about what the city was doing, what they had learned in '83 and '05, and explained other aspects of his job. . . . And not only that, Richard handed me his business card and said, 'Let me know if anything goes wrong down here or if I can do anything for you.' Last Saturday when I saw water was running around a berm . . . , I left him a voice mail and in about 10 minutes, Richard was dealing with the issue. On a Saturday. . . . I hope the city values his good service, experience and attitude."

B. Dayley
June 2011

Paul Janda

Officer Paul Janda received high praise from a very complimentary citizen who was unfortunately the responsible party in a traffic accident. Although the person was upset by the damage he caused, he was relieved that Officer Janda was so professional and thoughtful during this experience. Even though he received a citation for his involvement in the accident, the he felt strongly that he should call and let Officer Janda's supervisor know what "an outstanding job" he had done making this bad experience a positive experience. The caller ended the conversation by stating that Officer Janda "was a great officer."

June 2011

Water Division

"As I read the recent water quality report we received in the mail, I was struck once again with how much we take your department--its people and their efforts--for granted. We go to the tap, we turn it on, out comes clear, clean refreshemnt. A miracle really. . . . We lived in El Salvador for a couple of years . . . Sometimes when you turned on the tap, you got nothing. . . . Thus we have come to appreciate . . . the blessing of good-for-everythng water. . . . Your efforts play a large and important role in our lives. We couldn't live without you!"

S. Nelson
June 2011

Police and Fire Departments

Provo police officers and firefighters rescued a 13-year old boy from the Provo River on June 4. Some of the officers suffered injury in the process. Although the boy eventually passed away, the person who called 911 later said "It was very obvious they had a well orchestrated and rehearsed plan. . . . It was agony to be so helpless in such a critical time . . . but the discomfort was eased some by the organized, efficient and heroic efforts of the Provo Police and Fire and Rescue. Thank you for the support the City of Provo gives to maintain such excellent and dedicated emergency personnel."

K. Winchester
June 2011

Public Works

Public Works employees rescued a woman from her balcony yesterday. She had just moved into her house and in the process of moving locked herself out. Public Works crews working on the street in front of her home noticed her on the balcony at 12:30 p.m. When they came back from the other end of the project at 3:30 p.m., she was still there. Don Spivey with Water Distribution asked how she was doing and she said, "Good, if I hadn't locked myself out." She said her husband would be home around 6 p.m. and could let her in. Don made arrangements with Richard Snyder to bring the boom truck to help her down. She was very grateful.

June 2011

Cheryl Joyner

". . . just wanted to say how grateful we are to Cheryl Joyner. I was able to track down Cheryl at her home and on her day off she went in the office and got us the docs we needed. She has always been great to work with and we appreciate her dedication on this."

D. Duckett
June 2011

Martin Webb

"Last Saturday I . . . [took] my son to the airport to watch the planes fly. At one point we got out of the car to take a closer look, somehow (I am still trying to figure this out) I locked my children in the car, in their car seats with the car running in the hot sun. Of course my phone was in the locked car as well. My three year old son couldn't reach to open the door from his seat, and my one year old baby wasn't any more help (of course) . . . I waved down a mail truck and used a phone to call my husband, who called every locksmith he could find. There would be no available help for at least 30 minutes. . . . Another kind passerby stopped . . . and somehow located the Provo police . . . Officer M. Webb showed up minutes later and skillfully used some blood pressure-like apparatus to get the car unlocked. . . . M. Webb didn't say much but made sure we were alright and took off in his car for the next call. I could've hugged him, but instead I am sending this email."

C. Kendrick
June 2011 

Sanitation Crews

Dan Dove

"Officer Dove, thank you for allowing your officers to participate in the Utah Valley Art Show last week at the Zions Bank Building in Provo. Officers Jensen & Harmon were professional and represented Provo and your Police Department very well. I personally had 5 citizens and 2 elected officials thank me for having Provo officers present.  Thank you again."

G. Hassell
Zions Bank
May 2011

Cody Grace

"I want to compliment one of the city staff. I had a question about my water bill and Cody Grace was assigned from the Public Works Department to handle it. He did an excellent job responding to my concerns and questions. The matter was resolved in a timely and professional manner. He was willing to go the extra mile and do the research needed to understand the issues. And I was especially impressed by Cody's calm, easy going, but knowledgeable approach."

G. Karlsven
May 2011

Community Development

" . . . My original question to you was to determine who I should speak with at the city to try to expedite our building permit to finish out the second floor above our offices. Before you and I even had the chance to speak, I received a call from our builder. After he left our hangar, he stopped by city hall to inquire about building permit timing. He was pretty much speechless and thoroughly impressed when told to expect 3-5 days. This builder's experience in other communities is closer to 3-5 weeks.

Kudos to the entire city staff for being so responsive! This type of responsiveness and a positive 'can-do' approach to issues is one of the things which drove Provo to the top of our site selection process."
 
B. Prochazka
Duncan Aviation
May 2011 

Lana Bohnet

Lana Bohnet was recently commended by the lead detective on a very high profile Provo rape case for her contributions at a recent preliminary hearing.

Lana was called to testify about our evidence handling procedures in this case. Lana appeared in court and represented our department well. Her appearance and demeanor were very professional and her testimony was excellent. She gave no indication of nervousness or uncertainty and answered the questions with apparent ease.

Judge Laycock bound over the suspect on all counts and stated that she was persuaded to do so by Lana’s testimony that the evidence in this case had been handled properly.

Provo Police Department
March 2011

Bridgette Bullocks

"I am so impressed with Bridget and her help. Bridget came over to help me with my car license plate holder/license plate. I needed a screw driver and so Bridget went to go find the tool box and came back with the necessary tools and helped me fix my license plate. She went way out of her way to help me and I really wanted to thank her and to let you know what a wonderful person she is. I hope she doesn't get into trouble for helping me as it took a little while to get my car fixed. I wanted to make sure she gets credit for helping me. Thank you so much for going above and beyond your call of duty."

C. Bloomgren
April 2010 

Andrea Wright

"Andrea Wright in the Treasury has done some 'I've got to have it done right now' work for us lately. She has been really good about getting us whatever we need . . . With the airport purchases needing to be made quickly, it's been nice that she could accommodate us with speedy purchase order processing. . . . Though immediate service did require Scott Peppler singing 'What a wonderful world' in Louis Armstrong's voice, she has been exceptional."

J. Trewartha
S. Peppler
April 2011

Kreston Bascom

"Yesterday I was at the DMV and left my wallet unattended for a few minutes, and it was stolen. Officer Bascom showed up to investigate. He was very professional and friendly. After taking my statement, he said he would contact me with any updates. Within the hour he let me know that he had found the person that stole my wallet. When he got my wallet back, he delivered it back to me where I live in Spanish Fork. I really appreciate the work he did in finding my wallet. I know a lost wallet is not a major crime, but it was important to me."

R. Hicken
April 2011

Christopher Chambers

Outstanding Officer of the Year

March 2011

Officer Chris Chambers has been named Outstanding Officer of the Year by the Utah Chiefs of Police Association for distinguishing himself as a hard-working professional during the short time since he has started his career with the Provo Police Department.

Switch It Provo

"THANK YOU for the grand [Switch It Provo program] to help me better understand the air flow in my home and become more energy efficient - and easily dispose of an energy crunching freezer. Last Tuesday Courtney Christiansen came from Pro Energy Consultants. He was on time, professional, efficient, courteous, and very informative. He was also appropriately groomed, dressed, and even put on protective booties to not track on my newly cleaned carpets. Please know how much I enjoy living here in Provo - and all the good things you are doing to help our community. THANK YOU THANK YOU!

C. Field
March 2011

Jim Wohlwend

A resident called to compliment Jim Wohlwend. She lives in southeast Provo and forgot to put out her garbage two weeks ago and Jim, the driver, stopped and took her can out and emptied it. The next week it had branches that fell out while the can was being emptied. She was very impressed that he would pick them all up and not just leave them.

A McClane
March 2011

Richard Snyder, Todd Johnson and Chris Wright

"I lost my wedding ring down the irrigation canal access panel in the BYU Creamery parking lot at the corner of 900 East and Birch Lane.  I now have it back and I have them to thank for it. . . . As you might recall it rained all day today (Monday) and the extra chill meant my ring was looser than usual on my finger. As I put my groceries in the backseat . . . my ring came off. . . . Unfortunately, a futile search left the canal access as the only place my ring could be.  I placed a call to the Provo City Storm Drain Division . . . my heroes arrived . . . with their three trucks and saved the day. Their teamwork and ingenuity uncovered my ring from under a foot of storm drain runoff in less than 20 minutes! Furthermore, their good attitudes distinguished them as model examples of professionalism. You should be proud to have them as Provo City Employees. I am grateful for their dedicated and timely after-hours service in cold rain to help a Provo resident in need."

J. Miller
March 2011

Linden Steed

"Last week we noticed a tree branch lying across a wire leading to our home. I called Provo City . . . That afternoon a crew led by [Linden] Steed arrived to check out the situation. They were friendly, helpful and professional. After examining the tree they took care of the problem quickly and efficiently. . . . We . . . wanted you to know of their good work and would appreciate it if you would pass our thanks on . . . Thanks, too, for allt he many other fine services provided by our city."

L. Allen
February, 2011

Trevor Van Nosdol

"We just wanted to thank you so much for help that was given to us last night by your department. We had been without water all day, and had tried to figure out where our pipe was frozen, and couldn't figure out the problem. We called the automated city helpline phone number late last night to leave a message, and it was picked up by someone who dispatched help to us. The person who came [Trevor Van Nosdol] knew exactly where to fix the problem and did so, and we were able to have our water running again. We were so impressed by the help your office gave us. We appreciate it so much. Thank you for such great service

R. and R. Boshard
February 2011

John Barson

"We would like to report to you on our recent very fine and much appreciated experience with Provo Police Officer J. Barson. . . . we noticed an empty large white pickup parked facing the wrong way on the street and right at the edge of our driveway. As we left our car we were surprised and accosted by a man and a woman who thought we were the people from whom they wanted to repossess a car. . . . We decided to call the police to report the unusual incident. Patrolman J. Barson visited our home about half an hour later . . . We were happy to see the police car arrive and had many questions for the officer. Patrolman Barson was very alert, professional, and polite during his visit to our house. . . . We appreciate Officer Barson's kind, efficient, effective, and exemplary service that evening.  We express our gratitude to you as you work to support an effective police department."

D. and C. Wright
February 2011

Paul Janda and Dean Jackson

“A few days ago we had a family matter in Provo that required police assistance. Officer Janda and Chaplain Dean Jackson were dispatched to help. Officer Janda listened to our problem and immediately took control of the situation. It was apparent in the time spent with Officer Janda, that he truly loves his job and the people he comes in contact with; both positive and negative. Additionally, Chaplain Jackson was patient and kind; a quiet, reassuring presence in the background of the situation. We were very happy with the outcome of our ordeal and will always remember the assistance we received from your officers."

C. Cory
February 2011

Sanitation Division

"On Dec. 23, I forgot to put out my garbage can for your collectors to empty. I just happened to be in my kitchen about 9 a.m. that day, looking out the window, but not dressed to go outside (P.J.s). I noticed the collector stopped in front of our house, and he got out of his truck and ran up to our house, grabbed the garbage can, took it to his truck, and emptied it. I was SO grateful!!! Please pass along this THANK YOU to this fine man who went beyond the call of duty to be of service to our family. His kindness is appreciated!!"

J. Larson
Provo City employee
January 2011

Ken Newell

A resident notified the Police Department that he had the opportunity to participate in the Ride Along Program with Officer Ken Newell. He said he was extremely impressed by his professionalism and that he felt like the Police Department was top notch and very pro active, based upon the behavior of Officer Newell.  This resident went out of his way to make phone contact with a supervisor, said he had a good time, and felt the department was lucky to have Officer Newell.

January 2011

Keith Roland, Shawn Parker, and Austin Williams

"This is a letter of appreciation presented to all the members of the Traffic Enforcement Team. Senior parking officer, Brad Croff, sent me a very appreciative e-mail. He detailed how each of you are always willing to assist him in his duties, to include requests for speeding enforcement, (mostly in school zones), assistance with crossing guard assignments, impounding vehicles, and general enforcement questions and protocols. Thank you for your willingness to assist with these non-sworn personnel duties. In doing so, I recognize that each of you contribute to the TEAM concept of our department and value the worth of each individual and their respective duties. I am also mindful of the influence and support, that is reflected, as uniformed officers respond to back up and assist the parking crew, in sometimes difficult situations, when dealing with the public. Thank you, again."

D. Dove
Provo City employee
January 2011

Robyn Newell

"I was very impressed recently by one of your officers, R. Newell (Badge No. 3255). She responded to an accident in which I was involved yesterday evening. . . . The first words she said to me where cheerful and positive and she seemed upbeat and genuinely interested in how I was doing. She was professional yet personal at the same time. I appreciated her attitude and concern very much after having experienced the trauma which is associated with an auto accident. She is an outstanding officer and is a superb example of a dedicated member of the Provo Police Department."

N. Crook
January 2011

Devon Jensen

"I hope it is appropriate for me to express to you the appreciation the Zoning Division staff has had for Sgt. Devon Jensen in the C.O.P. Division the past several years. As head of that division, he has been extremely professional and responsive in helping resolve a number of zoning cases. Sometimes Zoning has difficulty locating people, serving summons, and any number of issues that make it difficult for us to complete a case. Sergeant Jensen as personally helped resolve cases, one of which had been unresolved for 5 years until Sgt. Jensen became involved. In addition, the C.O.P. staff under his direction have done a great job as well. . . . We will miss him but wish him well in his new assignment."

R. Trimble
Provo City employee
January 2011

Energy Department

". . . there was a power outage in our neighborhood. Our house was only affected for a moment, however, the power remained off for our neighbors across the street and around the block. My husband contacted the Energy department and within 10 - 15 minutes of his call, an employee arrived. Ultimately five employees were called out. . . . Those five guys had already worked their 10 hours for the day prior to being called out. The transformer . . . wasn’t easily accessible. In addition to that challenge, it was 16 degrees outside. They were there until 1:15 a.m. and afterwards, they had to respond to the east side of town for another power outage. . . . I would like to thank them for responding to and resolving the problem as quickly as they did. Their families also need to be thanked for tolerating the impositions of the job and the sacrifices it requires them to make."

P. Stowe
Provo City employee
January 2011

Police Department

"I wanted to share a brief experience my wife had with one of your officers. While walking to the store with my son and daughter, an officer stopped them and requested some assistance. . . . The officer asked if my daughter (6) would take good care of this bear that he had found "lost" on the street. . . . I've always tried to teach my children that police officers are heroes and people they can trust completely, so something like this only helps them really understand who your officers are. As for my daughter, she still hasn't come down from Cloud 9."

D. Loveless
January 2011

Robert West and Camille Williams

"Mr. West and Ms. Williams have been very helpful in assisting me with a complicated property issue. . . . They have promptly responded to my many questions and have been consistently courteous in all of their interactions.  They are a real asset to Provo City. . . . Mr. West and Ms. Williams are excellent examples of dedicated public servants.  As a federal employee, I realize that the reputation of local, state and federal governments are the employees who serve the public.  Provo City is well served by Mr. West and Ms. Williams."

G. K. Jones
January 2011

Randy Barney and  Casey Serr

"In front of the Zions Bank building, the top of a light fixture was missing. I called and spoke with Randy Barney in Energy. . . . He explained the circumstances surrounding the missing light and as progress was made in resolving the issue, Randy kept in touch and was very courteous. This issue was solved promptly and there were lights as of last week! While Randy was solving the above light fixture issue, we found another problem with a light pole on Center Street. . . . Randy sent someone down to look at the pole that same day and temporarily fixed [it] . . .  I am very grateful to Randy and his crew for their attention to our downtown area. The consideration to my requests was respectful and polite. This is a great example of the "system" working well!

There was a hole in the sidewalk in front of India Palace (100 W. Center). This hole had been there for many months and nothing was happening to fix it. An orange cone was placed over the spot to warn people of its location, but the cone would frequently disappear. After speaking with several employees, I was directed to Casey Serr in Engineering. He took responsibility for the project and within a week there was a new cover in the sidewalk replacing the holey one."

K. Allen
Downtown Business Alliance
December 2010

Sanitation Division

"On Dec 23, I forgot to put out my garbage can for your collectors to empty.  I just happened to be in my kitchen about 9 am that day, looking out the window, but not dressed to go outside (PJ's).  I noticed the collector stopped in front of our house, and he got out of his truck and ran up to our house, grabbed the garbage can, took it to his truck, and emptied it.  I was SO grateful!!!!  Please pass along this THANK YOU to this fine man who went beyond the call of duty to be of service to our famiy.  His kindness is appreciated!!"

J. Larson
December 2010

Police Officer

"I just wanted to let you know about a good experience I had with a police officer tonight.  I didn't get his name, but he responded to a report of a car damaged by a kid throwing snowballs . . . When I called dispatch, I thought my car had been dented but . . . I realized . . . the car hadn't been damaged.  When he got there . . . he was really nice and took a description of the kid who threw the snowball and said he'd patrol the area looking for him.  I appreciated that he didn't make me feel like an idiot for being so upset about a snowball hitting my car (I swear, the kid threw the snowball really hard.)  Anyway, I've only ever had positive experiences with officers when I've needed help from the Provo police."

A. Rose
December 2010

Provo City Power

"I would like to tell you about a very busy day we had just before Christmas.  I work in Energy Dispatch, we take all the calls from people that have power/tree/water problems and send our guys out to fix them. We had a pretty good snow storm going . . .  when I came in at 6 am, the calls were already starting to come in. It got so busy that I could not handle the volume myself, my supervisor was not due till 9 . . . . so I asked his boss, Alex, to come and help me . . . .  he stopped what he was doing and came to my rescue. Jan, the engineering secretary. . . heard from Customer Service that we were getting lots of calls and wanted to know how she could help.  Dave, the lineman boss turned all his employees over to us . . . so we had 3 lineman crews that day . . .  word got around and more people stepped in to help. . .  Joel, the sub tech supervisor . . . offered his people for extra manpower, which we quickly took advantage of.  Scott, the tree crew boss, also . . . offered his full co-operation. As many of the calls were about fallen trees/branches, the tree crews ended up being heavily involved and willingly did whatever we asked of them. We kept all the line crews, and some of the electricians and tree crews busy all day that day. . . . every time one of the crews would finish a job, they called in the report and then asked "what's next?" All day everyone involved set aside whatever they had on their schedule and helped with whatever we needed done, always asking "what's next?" when they finished. . . I have never worked with a better group of people!"

T. Krug
Provo City employee
December 2010

Casey Serr, Dave Graves, and Judy Johnson

"Today at Corporate Alliance, Brian Nichols from Cascade Collision stopped me to chat.  He wanted to share his feelings regarding his recent experience moving his business to South State.  He expressed sincere gratitude  for the helpful manner in which Casey, Dave and Judy from Engineering had handled his construction project.  He said it was a pleasure working with them."

D. Holmes
December 2010

Austin Williams

"Just before Christmas, I was pulled over by a Provo City police officer. . . . When he returned to my truck, he handed me something . . . then asked me to slow down and he wished me a Merry Christmas. . . . It was a candy cane and a card. . . . I want to express my appreciation to all the police officers who serve our city in a courageous and professional way.  To Chief Geslison, thank you for your many eyars of faithful service and strong leadership.  On a very limitd budget, you have served the citizens of Provo well and you have done it with class and dignity.  Best wishes in all your future endeavors."

D. Durrant
Daily Herald, Letter to the Editor
December 2010

Police Officer

"It is a very early Thanksgiving morning. . . . we pass what appears to be a large dog, perhaps struck by a car in the early morning darkness, left on the cold road. . . . A call is made, and the police dispatcher informs me that an officer will arrive shortly.  It isn't long and a police officer shows up.  He comfortably approaches the animal and then notes the collar has a helpful phone number. . . . we await the animal control unit's arrival.  His gentle kind manner and voice garner my interest and respect. . . . Smiling inwardly I thought of the 'luck of the draw' that put him on the holiday shift. . . . in this cold he made me feel grateful--thankful knowing such help and such a person was there on duty today."

M. Roberts
Daily Herald, Letter to the Editor
December 2010

George Besendorfer and Rory Rasmusson

"I would like to thank two officers of the Provo Police Department for their kind actions, which took place Saturday, October 30, 2010 at the Downtown Business Alliance Annual 'Trick or Treat' event.

The event attracted up to four hundred children and the two officers were handing out candy to these children on their own accord.  The Police Department did not know these officers were doing this.  The Officers are Sergeant George Besendorfer and Officer Rory Rasmusson.

I believe this is an 'Extra Mile' effort by a few to reach out to many.  I, and many others I know are so impressed with these officers.  Thank you."

B. Allen
Provo City Resident
November 2010

Scott Henderson

"I have been thinking about our Lights on Program, Christmas Parade and New Year Program. I have seen the process for making Winterfest happen from the inside out and know how hard and well Scott works to guide the program's implementation. I know how limited the resources are with which he works and he still puts together great shows. This year is no exception. My hat is off to him, his staff, and his efforts."

J. Rowe
November 2010

Shawn Parker, Adam Wakeland, and Jeremy Anderson

"Thank you for helping us be safe when we crossed the street today. We went to the cemetery to remember Veterans  Day. We took flags to decorate the cemetery. We could not have gone without your help."

Mrs. Chrystlers Class
Provost Elementary
November 2010

Sanitation Division

"I work in Parks and Rec, but I saw something on my street, in Provo on Monday, that I thought you should be aware of.  The green can yard waste driver of truck number 804 went above and beyond and should be commended for his excellent service.  It was around 9:20 a.m. Monday November 8, 2010.  The driver of the truck was dumping a green yard waste can and a bunch of leaves fell out of the can or out of the truck.  I thought he would just drive on to the next can and leave it.  I passed him to run an errand at a neighboring home and when I came back around the corner, the driver was out in the pouring rain, sweeping and shoveling the spilled leaves by hand.  He probably left that part of the street cleaner than when he arrived.  I was quite shocked to see him being so diligent and meticulous.  I really appreciated him taking the time to make our neighborhood a beautiful place.

I thought you should know and it really made my day to see that level of service from Provo City."

L. Zweifel

"I just wanted, as a citizen, to have my voice heard about the case which concerned me and involved the theft of several items that are critical to my classes at Utah Valley University and to an ancestral project I have been compiling for my family for the past year.

J. Rammell

A neighbor of an 86-year-old resident called to compliment sanitation truck driver Todd Whitelock.  The 86-year-old lady has been so ill lately, to open her can is a struggle, so she has been tossing her bagged garbage out the back door.  Todd went up and drug out her can and dumped it and then went back and picked up all the bags and put them in the truck.  Her neighbor called later and said that she had not seen service like that in a long time, and wanted to give him a great big THANK YOU.

October 2010

Nancy Davis and Amanda Ercanbrack

"We  are moving all of the Utility Accounts (approximately 15 of them) from Auto Credit Card pay to Auto Checking Payment.  With that many bills, we expected some problems.  Nancy [Davis] has gone out of her way (along with Amanda Ercanbrack) to make this transition as smooth as it could go. . . Again, my thanks and acknowledgment of the great service that Nancy provides.  We have worked with her for a number of years and her helpful and friendly attitude are evident in her work."

D. Thomas

Aaron Ayoso, Jason Christensen, Eric Christensen, Don Spivey, and Jerry Welch

"We are going to have to replace our sewer line between our house and the edge of our property.  We ran into problems figuring out where our sewer line was.  Various Provo City staff members came to our aid with amazing efficiency and kindness.  In no time, they had determined where the sewer line was so that we could dig in the right place.  My wife and I have lived in Provo for 29 years, never needing any assistance from Provo City, but when we did, we found out what a wonderful group of professionals serve the people of Provo.  Thanks so much."

R. and J. Hughes

Provo Fire and Rescue

"On Sept. 11th, I parked my truck at Rock Canyon Campground.  I walked down the trail to Slate Canyon and walked up the trail, reaching the top.  It looked like I could take a short cut . .  but this was not the case.   I spent a cold night in the mountains.  I was truly grateful when the helicopter spotted me [and] I was impressed by their concern for me.   When they brought me down to meet my family, I met Officer Barry and the rest of the Search and Rescue Team.  I felt a genuine desire [from them] that they all would do anything in their power to help those that they rescue.  They are all outstanding. . . . My wife and I are grateful for these wonderful men. . . they are truly Guardian Angels."

L. and S. Hunt

Lindon Steed and Scott Shelton

"Last month Lindon Steed and Scott Shelton pruned our trees in order to keep electrical lines from danger.  We are sure you are already aware of their excellent service to date.  However, we wanted to give them some additional kudos for another job well done.  Lindon Steed has taken care of our trees in years past.  He has ALWAYS done such a fantastic job, taking care to keep the beauty of the trees intact.  His crew has always been so considerate, communicating with us every step of the way to make sure we are all on the same page.   We appreciate their good work very much."

V. and D. Purdy

Provo Parks and Recreation

"We recently competed in the NuSkin Masters Challenge.  We want to thank you for all you did to bring the games to fruition.  We feel it is a great service that you provide each year . . . There were so many nice things that were done for us from the health screenings to the refreshments to the medals and the closing social event.  We were given such nice athletic bags along with T-shirts and other amenities.   . . . Good job with everything!  Please let all your people know how much we appreciate what they did.  Everyone was so kind and attentive to us.  We felt like such special people all week long."

M. and S. Sawyer

Provo Fire and Rescue

"I want you to know how much my family and I appreciated the superb service rendered to my mother . . . by some of your men at Canyon Road Fire Station 22. . . . [W]hen she lost her balance and fell in her bedroom the other night (breaking her hip), [f]our of your best were at our home in less than 5 minutes after our call, and they could not have been more professional, or more kind or gentle with her from start to finish . . . [T]hey treated her just the way they would have treated their own mothers.  In particular, I want to compliment Chad Chapman and Brian Roberts . . . They and their 2 colleagues . . . are a credit to your force in every way." 

W. Fillmore

Jeff Lane

"Just a note to inform you of an act of kindness by one of your team members . . . Jeff Lane stopped at my neighbors home on his regular pick-up route this morning and noticed that the garbage can was turned the wrong way.  Not only did he get out of his truck and turn it to the correct position, he also picked up extra garbage that had fallen out of the can. . . . I appreciated his going the extra mile in his job duties . . . "

L. Humphreys

Agustin Avalos

A representative of a local business that gave a presentation in the City Center stopped by the Mayor's Office to say that Agustin Avalos in the Media Services Division was incredible to work with and went above and beyond to be helpful.  He said he would work with Agustin any day and feels the city is lucky to have an employee like him.

July 2010

Alan Leftwich

A Provo resident called to say thank you to Alan Leftwich for how he handled his garbage.  The caller had just had back surgery, and when he put boxes in his trash can, he worried he did not put them in correctly and they might fall off.  Mr. Leftwich drove the caller's route that day.  It was a Monday and the cans were quite full.  Many were overfilled and garbage fell off when they were empty.  Mr. Leftwich would get out and pick up the garbage.  When the caller's boxes fell off and went under the truck, Mr. Leftwich climbed under the truck to retrieve them and throw them in.  The caller was very appreciative.

July 2010 

Police and Fire Departments

"Three juveniles decided to start a decorative bush on fire in front of our rental property. . . [The fire trucks]  quickly acted once there and were ready to take on the problem.  They were thorough and conscientious as they dealt with the situation.  They were impressively organized and kept us updated and informed every step of the way. . . While the fire department was fighting the fire, Provo PD were starting their investigation.  They were quickly getting information to track down the juveniles. . . The juveniles turned themselves into the police--were questioned and charged with felony arson.  Two of the kids have come personally to apologize which is a good first step.  I just wanted you to know I was very impressed with the professionalism of the Fire and Police Department who responded."

N. Karza

Carla Jean Martel

"We are most grateful for the reception which the Library hosted to introduce [our] exhibit. . . . Carla Jean Martel is a keeper.  She is more than helpful.  In addition to her exuberant personality she is cheerful, bright, energetic, thorough, a tough but tactful negotiator.  There are not enough words in my lexicon to describe her and Dave, her assistant, who was also very helpful."

D. Maigen

Police Department

"The Utah Valley Marathon is one of the best marathons . . . The reason I'm writing is I want you to know you have a great police force. . . . They handled intersection traffic with the safety of both the runners and vehicles in mind very well.  They were happy, friendly and cordial as they kept the traffic and runners moving.  It was very helpful since as a runner you are a little tired by the time you reach that section of the race."

B. Miner

"I ran the Utah Valley half marathon . . . I think your police department did a fantastic job of directing the traffic . . . They kept the runners safe and let us go through the lights and in a timely manner kept the traffic flowing.  I really appreciate all their efforts on that day."

D. Miner

Provo City Cemetery

"Six months ago my wife . . . died at home.  She is buried in the Provo City Cemetery.  From the day she was laid to rest your staff or workers have been most gracious and helpful in keeping her burial spot most beautiful. I had a temporary marker at her gravesite.  They moved it several times to keep the grass alive . . . keeping her site looking beautiful and well kept. . . . When I have gone to the office . . . the person working near the door has been most helpful and kind. . . P.S. She enjoyed flowers and raised beautiful flowers and a well kept yard."

R. Johnson

Tara Riddle

"Perfect.  You are amazing.  I am pleased with the great work that you do, and I am happy that Provo City has such dedicated, proactive staff members."

Gary Garrett

Karen Larsen

A Provo resident called to compliment how Provo City Power Operations Manager Karen Larsen handled his issue.  The power to his apartment had been turned off despite utilities being included in his rent and having paid his rent on time.  He and his wife are disabled and he had talked to several non-city agencies for two days to try to resolve the issue.  Once in touch with Karen, she got the power reconnected immediately and facilitated a better arrangement with the landlord.  He appreciated her great professionalism and dignified care.   

May 2010

The Center

"Provo is a good City to have many Special Events. . . We Love That!  Thanks Provo City!!!"

L. Applegate

Forestry Division

"I wanted to thank you and your crews for the amazing job you did in removing the tree and the stump here at Copperfield Square . . .  Everyone here is appreciative of the care the crews took and the expedient and professional way the process was handled by you.  We know we've got the best forestry department in Utah and we appreciate the care and detail everyone takes when they do their jobs. Thanks for everything."

D. Rentz

Provo Fire and Rescue

"On the afternoon of Saturday April 17 I crashed my Paraglider just below Y Mountain.  I am very appreciative of the response, treatment, and transport I received from Provo Fire.  I am a Capt. with 25 yrs on [another fire department] and I know what a hassle another fire guy can be as a patient!  Your guys were very professional and thorough while still addressing my personal needs and desires.  They were more than willing to facilitate my transport to IMC even though it was outside the usual parameters.  I appreciate this as it has helped immensely with long term care and logistics."

D. Dixon

Tara Riddle

"You are the best!  I don't know if Provo City appreciates you as they should.  You have been very excellent to work with. . . . You have been extremely helpful and have gone the extra mile (helping pull the houses down, the trees, etc.)  Thank you!"

D. Warner

Scott Bunker

"I just wanted to write you a note and thank you for having such a great employee as Scott Bunker. . . . I just had a huge Elm tree cut down, piece by piece.  One of Provo City's power lines goes right through part of the tree. . . . Recently I called to ask if the line could be taken down for a few days while the tree was removed.  I was treated with such respect and kindness, that I was almost surprised . . . Scott answered and said they would take care of it.  His manner, his voice, his kindess, was so pleaseant to hear."

C. Thurgood

Dustin Migliaccio and B.J. Deimler 

"I am writing this letter to inform you of the wonderful noise I woke up to this morning.  I had talked to you on Tuesday of this week to inform you of the 'city tree' that is in our front yard. . . . Dustin and B.J. were the two gentlemen from the Arbor Department that were making the noise, don't get me wrong.  It was a "good" noise, and they did a wonderful job!!!!! . . . Just wanted you to know what wonderful staff you have in your department and concern for our trees in our city.  They did an oustanding job and left the work area in mint condition."

R. Adams

Jesse Kinsey

Geronimo Abrahao

"Over the last few months, I had the opportunity to deal with Mr. Geronimo Abrahao Jr. regarding the landscaping of the parkway along the back of my property. I would like to bring to your attention how efficient and helpful Mr. Abrahao has been from the very beginning. His professionalism and efficiency can only enhance the image of the City of Provo government."

A. Kia

Janet Hurd and Scot Allen

"About two weeks ago . . . I dropped [my girlfriend's] keys down a 10 foot drain. . . . I looked up your website and called a nice lady who said that her supervisor would call back.  Scot Allen did call back very fast. . . . It ended up being an 8 foot drop, 1 foot and a half of water, than 2 feet of silt below that.  Scot really cared about getting our keys back.  He had the great idea of using a magnet, which in the end worked!  During the time we waited for the magnet, Scot asked if he could help with the engine. . . . He saved us a lot of money and was dedicated to his job.  I was really impressed with his care and dedication."

B. Dedrickson

Water Division

"This weekend my business had a major problem with the sewer line. . . . Because the problem potentially involved the City, the Sewer department came out early Monday morning to check the situation with a fiber-optic camera. . . . I would like to express my appreciation to Provo City and the Water and Sewer Department.  Not only for responding to the problem so quickly, but for having the expertise to diagnose the problem and for being able to give me choices for making necessary repairs."

T. Schofield

Genevieve White

Dispatch Trainer of the Year

Chris Kenkel

Sam Coleman

"Enclosed is a thank you card for Mr. Sam Coleman. . . . He came out to my home when I called the city about the yellow water notice that I found on my door. . . . I felt like I was talking to a friend. He was easy to work with and represented your division and the city extremely well. I count myself blessed to have met him last summer."

J. Nielson

Devon Jensen

Police Officer Helps Deliver Baby

On January 13, 2010, just before 7 p.m., Officer Devon L. Jensen was flagged over by two females in a passenger car at 1860 South University Avenue. The vehicle was exiting I-15 in an attempt to make it to Utah Valley Regional Medical Center hospital. He found a female starting to deliver a baby. Officer Jensen notified Dispatch and requested paramedics to respond. Before they arrived though, the baby decided it was time, and with the help of Officer Jensen, a baby boy was born. Paramedics arrived a short time later and transported both mother and baby to the hospital, where they are doing well.