In 2012 Provo City recognized the need for a customer service department. 311 has been able to help 92% of the
7,000 - 13,000 calls it receives monthly without having to transfer a phone call - just dial 3-1-1. Available online at 311.provo.org, on foot or by phone.
What is 311?
Get to know PROVO311 and its many services in our animated advertisement. Learn the many ways that 311 can help you, and make your community a better place for you and yours.
311 Citizen Self-Service Portal
For your convenience, submit non-emergency city service requests online through our citizen self-service portal. You may also monitor the progress of your request, send and receive updates, view other open service requests in your area, and much more.
We Can Help
At PROVO311 it is our goal to answer all your questions, and help solve any issues you may have without having to transfer your call. We do our best to resolve the issue in a timely manner. 311, the only number you need to know, to get to know Provo. Simply dial 3-1-1 or report your issue online today!
PROVO311 handles all business licensing for the city. If you are a new business or an established business we can help you with all of your Licensing needs. Swing by and chat with one of our friendly representatives. Or simply dial 3-1-1 for all your business licensing questions.
One of our functions here in Provo City is to handle all of the utility billing. We handle the process from reading meters to processing payments. Online, on foot or on the phone, 311 has you covered.
Any Provo resident, business and visitor can call 311 to inquire about City services, report problems, check the status of issues, or get information. Instead of having to weed through a list of more than 300 seven-digit City numbers, all people need to know is 311. From reporting graffiti or long grass, to finding out where to vote, to reporting a stray dog in your neighborhood and a whole lot more, 311 agents are ready to help.
A valid Provo City business license is required for all businesses that are located within the corporate limits of Provo City. A business license is the means whereby Provo City Corporation grants permission to engage in a business activity at a specific location within the City. The definition of business includes every craft, trade, occupation, profession or activity engaged in for the purpose of gain or economic profit. Visit Business Licensingfor details.
PROVO311 handles the licensing of all Special Events. If you're hosting an event whether it is a marathon or a party in the park contact 311 to get started on the application process. Please keep in mind that all licensing applications must be submitted at least 3 weeks before the event.
Airport Badging & Fingerprinting
If you or your company is in need of badging for the Provo Airport please bring all your paperwork acquired from the airport and we will issue your new Airport Security badge
311 also now handles all non criminal fingerprinting for the city. Please feel free to drop in to fulfill all your fingerprinting needs with Provo City.