Women-sitting-at-desk-in-office

Pay My Bill

Provo311 handles many different kinds of payments including utility billing, licensing, and community events. However if you need to pay parking tickets, or traffic citations you will need to contact the City Justice Court. If you need to pay your City Recreation or Recreation Center Membership fees you will need to contact the Recreation Department. 

 

Payment Options

Online You can pay online monthly with a credit card or a check or set up automatic bill pay and stop worrying about whether you paid your power bill or not. Be sure to sign up for our paperless invoicing. Paperless invoicing allows you the convenience of receiving all billing through your preferred email account, and let's face it, most of us check our email far more than our mailbox. Please keep in mind that all credit card transactions do have a transaction fee of $2.95 for residential, and $17.95 for commercial. To avoid these fees you may pay monthly or automatically with a checking account.

  

By Phone Provo311 has customer service representatives available Monday - Friday from 7:00AM - 6:00PM who are excited to help you. We accept all payment types, excluding cash, over the phone. We can take your credit card or checking account information over the phone. Additionally, if you have questions or concerns about your utility billing the 311 Customer Service Representatives can help. If you are concerned that your bill is far too high, please first compare it to the same month last year. It is also important to compare the rates of older bills to your current bill as well, in case there was a rate increase. Please keep in mind that all credit card transactions do have a transaction fee of $2.95 for residential, and $17.95 for commercial. To avoid these fees you may pay monthly or automatically with a checking account.

On Foot In a addition to our other payment options, Provo311 also offers a chance for face to face interaction. We have a walk in customer service area at the City Center Building located at 351 W Center Street. In person we can accept cash, check or credit card (excluding Visa). Please keep in mind that all credit card transactions do have a transaction fee of $2.95 for residential, and $17.95 for commercial. To avoid these fees you may pay monthly or automatically with a checking account, or pay with cash. If you do not have a computer at home and would prefer to pay online, visit our pay kiosk located in the SW corner of the customer service area.