Online Portal Help

1. Click on sign in and log into your account.
2. Under the Code Enforcement section, select, Submit a New Complaint.
3. Describe your complaint, enter a description as to where your complaint is on a property and click Next Step: Location.
   1. Your complaint is public however, city staff will not release your name as being the complainant and that will be kept confidential.
4. Enter the address of your complaint. If you cannot identify an address, select the nearest address or parcel available.
5. Enter your contact information. If you wish to use your contact information that is associated with your online account, select Use the contact information from my account; click Next Step: Uploads.
6. Here you can upload any documentation or photos you wish to include with your complaint although not required, it is an option. To upload, select Browse under Upload Additional Documents. Select your document and click open. Once uploaded, click Next Step: Review & Submit.
7. Review information and type the characters in the character box exactly how they are then click Submit Case.
8. Your case has now been submitted and a Code Compliance Officer will be emailed the details of the complaint to begin enforcement.
9. To check status of Code Enforcement case, select My Items from the blue tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.

1. Click on "Apply for a Business License". 
2. Enter in your Business Name. This will be the same name that you registered with the State of Utah.
3. Choose your License type. This will be a Business License, you will need to select that.
4. Please give a brief, but detailed, description of your business. This does not need to be too descriptive, but can be information made available to the public.
5. Fill in the Business Details fields as required.
   1. In Business Entity Type, select what type of business you have. Please refer to the State of Utah website for more information.
   2. If you are not applying for a Solicitor License, leave blank or select No.
   3. Enter a DBA (Doing Business As) Name if you are operating under a different name than what is registered with the State,
   4. Enter your Federal Employee ID number, or Social Security number, or Federal Tax ID in the required field.
   5.  If you will be selling a product, you will need to provide a Permanent Sales Tax number.
   6. Please provide your Hours of Operation.
   7. Please provide which days you will operate as open.
   8. Please provide how many Full-Time Employees you have.
   9. Please provide how many Part-Time Employees you have.
   10. Please provide how many Total Employees you have.
   11. Provo City does not require square footage information at this time. You can leave this blank.
   12. If you are applying to be a Mobile Vendor, like a Mobile Food Truck, select Yes. If not, select No.
   13. If your building has a built-in fire protection system, such as an automatic sprinkler system, hood system, alarm system, standpipes, etc, select Yes. If not, select No.
   14. If your business has a process discharge to the sewer system, which is any discharge other than restroom waste, select Yes. If not, select No.
   15. If your business will store, produce, or utilize hazardous materials on-site (such as oils, fuels, solvents, chemicals, compressed gases, bio - hazardous materials, etc.) select Yes. If not, select No.
       1.  If Yes, you will need to submit an Industrial Wastewater Pretreatment Questionnaire. Also, you may be required to provide a SWPPP Maintenance Agreement.
6. Insurance Information is not required at this time. You may leave this blank.
7. Select Next Step: Classifications to continue.
8. Please select one or more of the following classifications that apply to your business.
   1. Use CTRL-F to open a search box to quickly find your classification. 
9. Select Next Step: Classification Details to continue.
10. If you are the Business Owner, you can copy your information by selecting "Use My Name and Address". 
    1. You can also search our Address Book for saved contact information.
    2. You can also manually enter the Owner Name and Address, if you are not the Business Owner.
11. Select Next Step: Contact Information to continue.
12. Here you will enter the mailing address and contact numbers for your business. Correspondence with your business will be sent here.
    1.  You can copy from the Business Owner or manually enter in a Mailing Address and Contact Number. Please note: at least one contact number is required.
13. Select Next Step: Additional Contacts to continue.
14. Click on "Add New Contact" to add any additional contacts that will be linked to the license. Provo City requires two (2) emergency contacts attached to your license.
15. Select Next Step: Location to continue.
16. Here you can select "Use My Location" which will populate in the box on screen or you can search for an address within Provo City. You can also use the "Find Location in Map" link.
17. Select Next Step: Location Details to continue.
18.  This page is where you will upload any documents required as part of the online application. They will be listed below.
    1.  Please note: This step is optional. Documents may be uploaded at a later time from the Upload Submittals link located on the main page.
    2.  Please follow the guidelines for submitting documents electronically. 
19. Select Next Step: Review & Submit to continue.
20. This page will display all the information  you have entered for this license. If any information is incorrect you can go back through to fix/update. Otherwise, if everything looks correct you can proceed to the payment screen. 
    1. Type the security characters as shown on screen then select Submit Application and Pay Fees to continue.
21. The fees will be displayed on screen, please make sure they are correct before paying. 
    1. Please note: Credit and Debit transactions are subject to a 2.95% transaction fee.
22. Payments made will have a confirmation email sent to the email attached to the license. Once payment is received there is a two (2) week processing time for all business licenses. If you have any additional questions please refer to our Licensing & Permits FAQ.

Please note: the application is not submitted until all information is collected and you press the “Submit Application” button on the “Review and Submit” tab. If you exit the process any time before then, there will be no record of your application in our system.
Apply for a Rental Dwelling License Online

• For regular rentals: Check the rules in Provo City Code Chapter 6.26 and apply for a rental dwelling business license.
• For short-term rentals (like Airbnb or VRBO): Apply for a commercial business license here (Provo City Code  Chapter 6.33). Don't apply for a rental dwelling license.

Have questions? Call Customer Service at 3-1-1 (if you're in Provo) or 801-852-6000. You can also find answers on our FAQ page: Licensing & Permits FAQ »

Please note: The application is not submitted until all information is collected and you press the "Submit Application" button on the Review & Submit Tab. If you exit the process any time before then, there will be no record of your application in our system.

1. Start the application online. Go to https://www.provo.org/provo311/licensing/business-licensing .
2. Follow the instructions on the "How Do I Apply for a Business License?" page.
3. Fill in the event details if your license is for a temporary event.
4. Answer the questionnaire:
   • Are you over 21?
   • Have you had any alcohol-related issues in the past year?
   • Have you committed any felonies or misdemeanors?
   • Are you on probation or parole?
   • Do you know the rules about selling alcohol to minors?
   • Are you E.A.S.Y. certified?
   • Is your business within 200 feet of a school, church, library, playground, or park?
5. Choose a bond type: Cash or corporate/surety bond ($1000).
6. Select your business classification:
   • Class A (Off-Premise): Sell alcohol for consumption off-site.
   • Class B (Restaurant): Serve alcohol on-site, but must be at least 300 feet from community locations.
   • Class C (Bar): Serve alcohol on-site, but must be at least 600 feet from community locations.
   • Class D (Wholesale): Sell alcohol to other businesses.
   • Class E (Convention): Serve alcohol at temporary events, but must be at least 600 feet from community locations.
7. Complete the rest of the application and submit it.

Need more help? Check our Licensing & Permits FAQ.

• Dogs and cats: License them through South Utah Valley Animal Shelter here
• Chickens: License them with Provo City. Read the rules in Provo City Code Chapter 8.02.190
• Check your chicken limit: See the map here

Have questions? Call Customer Service at 3-1-1 or 801-852-6000. Or, visit our FAQ page: Licensing & Permits FAQ »

• Location Change:
  • Fill out Business Location Change
• Name Change:
  • Fill out Business Name Change

Canceling Your License:

• To cancel your business license, the owner or delegate must send a written request to licensing@provo.org or mail to 445 W Center St. Provo, UT 84601

Need more help?

Contact Provo311 Customer Service by email at licensing@provo.org or call 3-1-1 or (801) 852-6000.

To make an changes to your Rental Dwelling License, please call us at 3-1-1 or (801) 852-6000.  

To cancel any Rental Dwelling License, the owner will need to send written notice to licensing@provo.org or by mail at 445 West Center St. Provo UT 84601

1. Click on Sign in and log into your account.
2. Under the Planning Department section, select, Submit a Planning Application.
3. Input the type of project you wish to apply for, a name for your project, and a description of the project. Once you select an application type, additional fields may populate for you to complete depending on the type you choose. Click Next Step: Planning Types.
   1. If you are unsure which application to apply for, please refer to the Planning Application Type document to gain a better understanding of the different applications available. Checklists for applications are also available here.
4. The application type you chose will be selected, click Next Step: Planning Details.
5. Add the location or address where you wish your project to be located, click Next Step: Contacts.
6. Contacts on your application will appear; click Next Step: Upload Files.
   1. Note: You can add additional contacts by selecting the blue, Add Business or Contact from Address Book, hyperlink.
7. Upload required submittal documents by selecting Browse. Find document you wish to upload and click open. Once you have uploaded all documents into the correct Submittal type, click Next Step: Review & Submit.
   1. For more information as to what a submittal item should include, click on the blue question mark next to the Submittal Item name.
8. Review your application and make sure all information is correct. This page will also show the fees associated with your application that you are required to pay. After review, type characters exactly as they are in the character box at the bottom of the page and click Submit Application.
9. Once submitted, your Project Number will be at the top of the page and you can pay your application fee online. To make payment, click Pay Fees Online and follow the promptings until payment is complete.
10. To check status and more on your Planning Application, select My Items from the blue tabs at the top of the web page. Click here for more information on how to navigate the My Items tab.