City Wide FAQ

Yes! Unless otherwise specified, adult classes are invited to be a part of our dance shows. If an adult dancer chooses not to perform, they just need to let their dance teacher know at their first class session. 

• Over the phone: Ticketing personnel are available to assist you during regular business hours, Monday through Friday 10 AM to 6 PM.
• In person: our Box Office is open Monday through Friday 10 AM to 6 PM and one hour prior to performances.
• Online: Our website (www.coveycenter.org) is available for ticket purchases at all times.

The Covey Center for the Arts has a no refund policy.  You can give them away or exchange them for another showing of the same performance for three dollars per ticket.

The most common issue for a card declining is because the billing address or zip-code that was entered does not match the card that is being used. We suggest checking to make sure the billing information is correct or talking with your bank to ensure that the billing address you entered lines up with the information they have. The billing address may not always be the same as the address of current residence. 

The doors will open for seating 30 minutes prior to the stated show time.  On occasion, doors may open late if the client is not ready for audience to be seated. 

There are many public parking areas within a 10 minute walk of the Covey Center, including on the south side of the Covey Center and on Center Street. You can find a map here.  Plan to arrive early to find your spot.  Please be cognizant of parking laws and posted signs.  Parking in the roundabout and driveway south of the Covey Center is prohibited.  The Covey Center is not responsible for parking tickets received while attending a performance.

Our first advisory panel meeting was a big success last Thursday. The meeting was a big reminder to me about why such committees exist. Great insights were shared, points of concern were expressed and key ideas about the planning process were articulated. I asked the panel to review our scope of work for the planning process. This document essentially lists all of the information we need to gather, the research and analysis we need to do and the products we anticipate generating as part of the plan. I'd like to solicit your feedback as well. The link to this document is below. Download it, read it and send your feedback and comments back my way.

Joaquin Neighborhood Plan Scope
I've also added linked to the sidebar on the left. First I've included some selections from the General Plan relating to the Joaquin Neighborhood and a link to the entire general plan page. Next is a link to the Vision 2030 page where you can read about the process and review the documents. More soon.

You're right - there are many types of mortgages, and the more you know about them before you start, the better. Most people use a fixed-rate mortgage. In a fixed rate mortgage, your interest rate stays the same for the term of the mortgage, which normally is 30 years. The advantage of a fixed-rate mortgage is that you always know exactly how much your mortgage payment will be and you can plan for it. Another kind of mortgage is an Adjustable Rate Mortgage (ARM). With this kind of mortgage, your interest rate and monthly payments usually start lower than a fixed rate mortgage. But your rate and payment can change either up or down, as often as once or twice a year. The adjustment is tied to a financial index, such as the U.S. Treasury Securities index. The advantage of an ARM is that you may be able to afford a more expensive home because your initial interest rate will be lower. There are several government mortgage programs including the Veteran's Administration’s programs and the Department of Agriculture’s programs. Most people have heard of FHA mortgages. FHA doesn't actually make loans. Instead, it insures loans so that if buyers default for some reason, the lenders will get their money. This encourages lenders to give mortgages to people who might not otherwise qualify for a loan. Talk to your real estate broker about the various kinds of loans before you begin shopping for a mortgage.

HUD homes can be a very good deal. When someone with a HUD insured mortgage can't meet the payments, the lender forecloses on the home; HUD pays the lender what is owed; and HUD takes ownership of the home. Then it is sold at market value as quickly as possible. Read all about buying a HUD home - one might be right for you!

Again, your real estate broker can help you here. But there are several things you should consider: 1) is the asking price in line with prices of similar homes in the area? 2) Is the home in good condition or will you have to spend a substantial amount of money making it the way you want it? You probably want to get a professional home inspection before you make your offer. Your real estate broker can help you arrange one. 3) How long has the home been on the market? If it's been for sale for a while, the seller may be more eager to accept a lower offer. 4) How much mortgage will be required? Make sure you really can afford whatever offer you make. 5) How much do you really want the home? The closer you are to the asking price, the more likely your offer will be accepted. In some cases, you may even want to offer more than the asking price if you know you are competing with others for the house.

You'll love the feeling of having something that's all yours - a home where your own personal style will tell the world who you are. A thriving vegetable garden in the backyard, a tiled entryway, a yellow kitchen...when you own, you can do it all your way! But there's more to owning a home than personal satisfaction. You can deduct the cost of your mortgage loan interest from your federal income taxes, and usually from your state taxes, too. And interest will compose nearly all of your monthly payment for over half the number of years you'll be paying your mortgage. This adds up to hefty savings at the end of each year. And you're also allowed to deduct the property taxes you pay as a homeowner. If you rent, you write your monthly check and it's gone forever. Another financial plus in owning a home is the possibility its value will go up through the years.

If you want to do an addition or exterior remodel of your commercial structure, you will need to apply for Project Plan Approval. Start by meeting the requirements of and filling out the Project Plan Approval Application and Checklist. Exterior remodels are considered a Minor Project Plan. Start the Minor Project Plan Approval process by meeting the requirements of and filling out the Minor Project Plan Approval Application and Checklist. Keep in mind changes that may require you to upgrade your electrical service or relocate your power meter; view the Electrical Service Upgrade Quick Reference for more information. Submit the application Development Services at provo.org/portal. Once the application is received and the fees are paid, your plans will be reviewed by various departments in the city to determine if they meet the code requirements. Certain changes require approval of the City’s Design Review Committee.

A building permit is required for all residential additions and remodels. Start by reviewing and meeting the requirements of the Residential Plan Review Checklist for Additions, Remodels, Basement Finishes and Accessory Structures as well as the Building Permit Application. Please keep in mind that your plans should be drawn to professional standards and to scale. If your project is an addition or extensive remodel, engineered plans and Energy Code Analysis will be required. Contact Provo Power at (801) 852-6852 if your plan requires moving the power meter. Submit your plans and any other required documents at the Community Development Department located at 330 W 100 S, Provo. A plan check fee must be paid at the time you apply for your building permit; all other fees are collected when we issue the building permit. After your information is submitted and accepted, your plans will be reviewed by various departments to determine if they meet code requirements. The Zoning Division will review your plans for compliance with setbacks, parking, and lot coverage requirements, as well as changes in occupancy. If you have questions about the zoning requirements, please call (801) 852-6400. When the plans have been approved, we will issue your permit and you can begin construction of your addition or remodel. If you have questions about the building permit process, please call (801) 852-6450.

If you want to build anything at the airport you will need to start by contacting the Airport Director at (801) 852-6715. The Airport Director will determine if your project needs the approval of the Airport Board. If your project does need approval from the Airport Board, your project will be placed on an agenda and will follow the Airport Board’s normal operating procedures. The Airport Board meets quarterly. For more information about the Airport Board visit the Airport Board page.

After getting approval from the Airport Board, you can proceed with your project by submitting an application for Project Plan Approval. Start this process by meeting the requirements of and filling out the Project Plan Approval Application and Checklist. Submit the application, checklist and any other required documents to the Development Services Department at 455 w. Center St, Provo. Once you submit your Project Plan Approval Application, your plans will be reviewed by various departments in the city for code compliance. For questions about the Project Plan Approval process, call the Planning Division at (801) 852-6400.

Once approved, you may begin the building permit process by reviewing and meeting the requirements of the Commercial Plan Requirements Checklist and filling out the Building Permit Application. Submit these and any required documents to the Development Services Department at 455 West Center St, Provo. A plan review fee must be paid when you submit your building permit application; all other fees will be paid when the building permit is issued. For questions about the building permit process please call the Building Division at (801) 852-6450.

Yes. There are soil problems in specific areas of the city. So far we have not identified many "unbuildable" areas. Some cost more to develop. The north east area is currently being evaluated for small landslides. Provo City Engineering and the State Geological Service are identifying those locations and the standard building plans will have to meet the requirements of the geotechnical reports. All along the mountains there are faults that have to be identified and built around. West of the Freeway there are several high water areas. As we get too close to the lake there are "Wet Lands" that have been identified by the Federal government, those areas are unbuildable.

It depends on the zone wherein you property is located. Please contact our office at 801-852-6427 to see if your property is in the approved zone for Accessory Dwelling Unit and what is required.

No, a property must be under contract before applying for Down Payment Assistance. It is highly recommended that you make any Real Estate Purchase Contracts contingent on approval for Down Payment Assistance if you are depending on receiving down payment assistance to purchase the home.

Decks:
If you want to build a deck that is attached to your home, you will need to get a building permit. You can start by reviewing and meeting the requirements of the Residential Plan Review Checklist for Additions, Remodels, Basement Finishes and Accessory Structures as well as the Building Permit Application. Submit these and any required documents to the Community Development Department at 330 W 100 S, Provo. All plans must be drawn to scale. For questions about getting a building permit for your deck, please call the Building Division at (801) 852-6450.

Fences:
Fence heights and types are regulated by the zone in which the property is located. Most residential zones allow six foot high solid fences in the rear and side yards of a property, with a three foot tall solid fence in the front yard. Fences over six feet in height require a building permit. Some commercial zones require masonry walls. Contact the Zoning Division at (801) 852-6400 for information regarding your fence restrictions. If you need a building permit for your fence that is over six feet in height, start by filling out the Building Permit Application and submitting a site plan of the property and engineered plans of the fence including fence height, footings or post size, and wind resistance of up to 90 mph. Submit these documents to the Community Development Department at 330 W 100 S, Provo. For questions about getting a building permit for your fence, please call the Building Division at (801) 852-6450.

Retaining Walls:
Retaining walls less than four feet in height, including the 30” footing depth, do not require a building permit but must meet zoning setback requirements. To find out the setback requirements for your zone, please call the Zoning Division at (801) 852-6400. If you want to build a retaining wall that is more than four feet in height, you will need to get a building permit. Start by filling out the Building Permit Application and submitting a site plan of the property and engineered plans of the retaining wall. Submit these documents to the Community Development Department at 330 W 100 S, Provo. For questions about getting a building permit for your retaining wall, please call the Building Division at (801) 852-6450.

Any type of demolition requires a demolition permit. The first step in getting this permit is to contact the Utah Division of Air Quality at (801) 536-4000 or for an asbestos report. The report must be received before a permit can be issued by the Community Development Department. A site plan must be submitted for residential demolition. Submit your site plan and completed Building Permit Application to the Community Development Department at 330 W 100 S, Provo. This permit takes approximately one week for approval and requires a minimum $50 building permit fee. Other fees may be assessed by various city departments. This includes removing an electric meter which is usually $200. If power distribution equipment (poles, transformers, etc.) need to be moved, contact Provo Power at (801) 852-6852. Contact Blue Stakes at (801) 662-4111 prior to demolition.

As per Provo City Code section 6.26.020, “it is unlawful for any person to keep, conduct, operate, or maintain a rental dwelling . . . without a business license for such dwelling.” (See attached for full text of this section). Any property that fits our definition of “Rental Dwelling” does require a rental dwelling license.

This is a forgivable loan.  At the one-year anniversary of award disbursement, the funds will be forgiven upon verification that the jobs retained/rehired are still held by LMI individuals. Businesses may not receive federally subsidized disaster assistance that duplicates any part of their disaster loss covered by insurance or another source, such as the Small Business Administration (SBA) or the Federal Emergency Management Agency (FEMA). Applicants for the Provo City Small Business Relief/Recovery Program must disclose any funds applied for or received from these sources or other federal and state assistance programs. It is the City’s sole discretion to determine if funds received from any of these sources constitutes a duplication of benefits. If a duplication of benefits determination is made after the City funds have been disbursed, the amount of funds that were determined to be duplicative must be repaid to the City.

Provo City does not.

Please click on the following link for additional housing resources: https://www.hud.gov/sid=10144&token=3008e809ced99ece2cd125e1404d4d9d

Provo City does not encourage fast track construction. Special cases will be reviewed and may be approved to facilitate construction. The construction documents submitted must include all areas proposed for fast track construction.

Replacing or repairing buildings that have been destroyed by a fire always requires a building permit. The Fire Department and Building Division will be involved in determining the extent of repair or replacement. An inspection by the Building Division will determine if power can be restored to the structure, and if an engineer will be needed to design structural fixes. Building permit costs vary depending on the extent of the damage. Start the building permit process by reviewing and meeting the requirements of the Residential Plan Requirements Checklist and the Building Permit Application. Submit these and any required plans to the Community Development Department at 330 W 100 S, Provo. All plans must be drawn to scale. Photos can be submitted with the plans to aid in describing the type of work being done. For questions about getting a building permit for your fire rebuild, please call the Building Division at (801) 852-6450.

Prior to beginning exterior work on a property listed in the Provo Landmarks Register, fill out and submit an application for a Landmarks Commission Certificate of Appropriateness to the Community Development Department at 330 W 100 S, Provo. If the proposed work requires a hearing before the Landmarks Commission, the application will be placed on the next available Landmarks Commission Agenda. Landmarks Commission meetings are generally held monthly. If the application can be approved administratively, staff has ten days to render an administrative decision after an application has been accepted and deemed complete.

After a property has been listed in the Provo Landmarks Register, no alteration of the exterior appearance of any structure, site, or object within the property shall be made or permitted until after an application for a Certificate of Appropriateness has been submitted to and approved by the Landmarks Commission, or the Landmarks Commission staff.

Certificates of Appropriateness shall be required for alterations such as, but not limited to:

• Any construction that requires a building permit;
• Removal and replacement or alteration of architectural detailing, such as porch columns, railing, window moldings, cornices and siding;
• Roof replacement or re-roofing;
• Relocation of a structure or object on the same site or to another site;
• Construction of additions or decks;
• Alteration or construction of accessory structures, such as garages, carports, sheds, etc.;
• Alteration of windows and doors, including replacement or changes in fenestration patterns;
• Construction or alteration of porches:
• Construction or alteration of porches;
• Masonry work, including, but not limited to, re-pointing, paint removal and cleaning;
• Construction or alteration of site features including, but not limited to, fencing, walls, paving and grading;
• Installation or alteration of any exterior sign;
• Any demolition;
• Change or exterior paint color; and
• New Construction.

The following types of construction or demolition may be decided administratively by the Landmarks Commission staff subject to the standards adopted in Provo City Code Title 16:

• Minor alterations, repairs, or additions to a Landmark or Contributory Building or Site in a historic district;
• Alterations, repairs or additions to a Non-Contributory Building or Site in a historic district;
• Any alterations or demolition of an accessory structure; and
• Demolition of a Non-Contributory Building or Site in a historic district.

For questions about renovating a historic property, please call Josh Yost in the Planning Division at (801) 852-6408.

You can apply for a Zone Verification on Provo City Portal under the Planning Application Module. (provo.org/portal).

You can finance a home with a loan from a bank, a savings and loan, a credit union, a private mortgage company, or various state government lenders. Shopping for a loan is like shopping for any other large purchase: you can save money if you take some time to look around for the best prices. Different lenders can offer quite different interest rates and loan fees; and as you know, a lower interest rate can make a big difference in how much home you can afford. Talk with several lenders before you decide. Most lenders need 3-6 weeks for the whole loan approval process. Your real estate broker will be familiar with lenders in the area and what they're offering. Or you can look in your local newspaper's real estate section - most papers list interest rates being offered by local lenders. You can find FHA-approved lenders in the Yellow Pages of your phone book. HUD does not make loans directly - you must use a HUD-approved lender if you're interested in an FHA loan.

You are required to provide a brief narrative of the adverse economic impact of COVID-19 on the operations of your business. Additionally, the application requires financial documents that demonstrate a loss of at least $5,000 or a 15% loss of profit.

Use our simple mortgage calculators to see how much mortgage you could pay - that's a good start. If the amount you can afford is significantly less than the cost of homes that interest you, then you might want to wait awhile longer. But before you give up, why don't you contact a real estate broker or a HUD-funded housing counseling agency? They will help you evaluate your loan potential. A broker will know what kinds of mortgages the lenders are offering and can help you choose a lender with a program that might be right for you. Another good idea is to get pre-qualified for a loan. That means you go to a lender and apply for a mortgage before you actually start looking for a home. Then you'll know exactly how much you can afford to spend, and it will speed the process once you do find the home of your dreams.

Provo City Code section 6.02.010 defines a Rental Dwelling as “a building or portion of a building used or designated for use as a residence by one (1) or more persons that is:

• (a) Available to be rented, loaned, leased, or hired out for a period of one (1) month or longer; or
• (b) Arranged, designed, or built to be rented, loaned, leased, or hired out for a period of one (1) month or longer.

Funding amounts are determined by the number of full-time/FTE W-2 employees as of March 6, 2020 and are awarded on a prioritization basis based upon eligibility.

Up to *$5,000 for 1-10 Full-time Employees or FTEs.

Up to *$10,000 for 11-25 Full-time Employees or FTEs

Up to *$15,000 for 26-50 Full-time Employees or FTEs

* The relief amount may not go over more than three months-worth of eligible costs, even if the business could qualify for a higher amount based on the applicable tier.

Our normal loan processing time is approximately one week to determine income eligibility and an average of 2-3 weeks to close.

Most properties in Provo City only allow One Family or Three Singles. The best way to determine whether a property complies with the occupancy restriction you can apply for a Zone Verification or contact our Zoning Department at 801-852-6427.

Well, that depends on a number of factors, including the cost of the house and the type of mortgage you get. In general, you need to come up with enough money to cover three costs: earnest money - the deposit you make on the home when you submit your offer to prove to the seller that you are serious about wanting to buy the house; the down payment, a percentage of the cost of the home that you must pay when you go to settlement; and closing costs, the costs associated with processing the paperwork to buy a house. 

When you make an offer on a home, your real estate broker will put your earnest money into an escrow account. If the offer is accepted, your earnest money will be applied to the down payment or closing costs. If your offer is not accepted, your money will be returned to you. The amount of your earnest money varies. If you buy a HUD home, for example, your deposit generally will range from $500 - $2,000. 

The more money you can put into your down payment, the lower your mortgage payments will be. Some types of loans require 10-20% of the purchase price. That's why many first-time homebuyers turn to HUD's FHA for help. FHA loans require only 3% down - and sometimes less. 

Closing costs—which you will pay at settlement—average 3-4% of the price of your home. These costs cover various fees your lender charges and other processing expenses. When you apply for your loan, your lender will give you an estimate of the closing costs, so you won't be caught by surprise. If you buy a HUD home, HUD may pay many of your closing costs.

From the date of submission, it takes about 10 to 15 days to receive the award. Missing or insufficient documentation or incomplete answers to application questions may disqualify applications and will certainly delay disbursement. A complete and thorough application with all required documents is the best way to ensure a timely turnaround.

Yes. 1099 Contractors with a valid social security number that meets the eligibility requirements may apply for up to $5,000.

Yes, if your annual income is under HUD’s established limits. Sole proprietor businesses with a valid social security number that meets the eligibility requirements may apply for up to $5,000.

Businesses with pending legal matters may apply but must provide details as to the nature and status of the legal matter in the application. Provo City has sole discretion in determining an award for a business with a pending legal matter.

Yes!!!! Your business is eligible to apply, however a Duplication of Benefits Assessment will take place.

Yes, you may apply for this funding for more than one business—one application per business.

Your license may have outstanding issues (such as fees due), or you may be missing a property on your license. To make sure that your license is up to date and has all of the properties you own on it, please contact our Customer Service at 801-852-6000. 

Yes, if the business is located and operating within Provo City, Utah and the other eligibility criteria are met.

 Although you won't have the benefit of two incomes on which to qualify for a loan, there's no reason that you can't become a homeowner. Become familiar with the process, pick a good real estate broker and think about getting pre-qualified for a loan. You might want to contact one of the HUD-funded housing counseling agencies in your area to talk through your options. And you also might want to think about buying a HUD home - they can be very good deals. Also, contact your local government to see if there are any local home-buying programs that could help you. Look in the blue pages of your phone directory for your local office of housing and community development or, if you can't find it, contact your mayor's office or your county executive's office.

Well, of course you'll have your monthly utilities. If your utilities have been covered in your rent, this may be new for you. Your real estate broker will be able to help you get information from the seller on how much utilities normally cost. In addition, you might have homeowner association or condo association dues. You'll definitely have property taxes, and you also may have city or county taxes. Taxes normally are rolled into your mortgage payment. Again, your broker will be able to help you anticipate these costs.

It is unlawful for any person to park a recreational vehicle, trailer, boat, or similar conveyance whether attached or unattached to a motor vehicle, upon any public street or alley for more than seventy-two (72) consecutive hours. Any of the above which are moved from a parking spot and then reparked on the same block face within seventy-two (72) hours from the time of said removal shall be deemed to have been continuously parked.

All vehicles parked on a City street or City property are required to have current registration and must move at least every 72 hours a minimum of 400 feet before returning to the same location.

No, this service is provided at no cost to the residents of Provo or other citizens who are concerned with issues in Provo.

Funds may be used to pay for operating expenses related to COVID-19:

• Payroll
• Rent or Mortgage
• Utilities
• Insurance

You may be a good candidate for one of the federal mortgage programs that are available. A good place for you to start is by contacting one of the HUD-funded housing counseling agencies. They can help you sort through your options. In addition, contact your local government to see if there are any local home-buying programs that might work for you. Look in the blue pages of your phone directory for your local office of housing and community development or, if you can't find it, contact your mayor's office or your county executive's office.

In order to build a multi-family residential project, you will need to apply for Project Plan Approval. Before beginning that process, several initial questions must be asked:

(1) Does the current zone support your desired use and density? If the answer is yes, move to the next question. If the answer is no, then you will need to apply for a zone map amendment. Start by speaking to a Planner in Community Development at (801) 852-6400. The City has various zones that allow multi-family housing and it may make more sense for you to build the project in one of those zones. If you find that you need a zone map amendment, you will want to start that process by meeting the requirements of and filling out the Zone Map Amendment Application and Checklist. Submit this and any required documents to the Community Development Department at 330 W 100 S, Provo. All zone map amendments must be heard by the Planning Commission and approved by the Municipal Council. For questions about the zone map amendment process please call the Planning Division at (801) 852-6400.

(3) Are these units going to be apartments or do you want the units to be privately owned? A subdivision plat will be required with any multi-family development; however, if you want to sell individual units then a Condominium plat or PUD will be required along with the Project Plan review. There is a separate Condominium application and approval process which you will need to apply for after receiving your project plan approval. Start this process by meeting the requirements of and filling out the Condominium Application and Checklist. Submit these and any required documents to the Community Development Department at 330 W 100 S, Provo. For questions about the Condominium approval process please call the Planning Division at (801) 852-6400.

These initial four questions are generally the most important to answer before moving forward. When you’re ready to begin the project plan approval process, start by meeting the requirements of and filling out the Project Plan Approval Application and Checklist. Be sure to meet the Electrical Residential Specifications for power. Submit this and any required documents to the Community Development Department at 330 W 100 S, Provo. The project plan approval is a technical review of the civil and architectural plans submitted for the project. Your application will be routed to various departments for review and approval. Project plan and plat approval must be obtained prior to getting a building permit. For questions about the project plan approval process please call the Planning Division at (801) 852-6400.

This would be a civil matter and would need to be resolved between neighbors or seek legal advice.

A small business operating as a franchise qualifies if all other criteria are met.

For all commercial pools, start the building permit process by contacting Utah County Health Department at (801) 851-7525 to get their approval before you apply for your building permit. It is likely that your commercial pool is part of a larger project; therefore you will also need to go through the Project Plan Approval process. For more information on this process please see the New Construction section. Please note that all commercial pools require a separate building permit. Start the permit process by filling out the Building Permit Application and submitting it with your pool plans to the Building Division of the Community Development Department at 330 W 100 S, Provo. If you have questions about getting a building permit for your pool, please contact the Building Division at (801) 852-6450.

Properties that are being loaned, leased, or rented weather or not there is a monetary exchange, are deemed rental properties and require a license. You can apply for a Rental Dwelling License at provo.org/portal. 

If you would like to build a restaurant or install a restaurant in an existing building, you will begin the process by contacting the Zoning Division at (801) 852-6400 to determine if your restaurant is an approved use in the zone where the property is located. Once you have determined that the restaurant is allowed in the zone, you will want to contact the Utah County Health Department at (801) 851-7525 for a Food Service Plan Review. You will also want to check with the Planning Division to determine if your project will require major or minor Project Plan Review Approval. If it does, then you must complete that process before obtaining a building permit. For more information on the Project Plan Approval process see the New Construction or Tenant Finish sections. When you are ready to begin the building permit process you will begin by reviewing and meeting the requirements of the Commercial Plan Requirements Checklist (new construction) or the Commercial Plan Review Checklist for Tenant Finish and completing the Building Permit Application. Submit these and any required documents to the Community Development Department at 330 W 100 S, Provo. You must submit the Food Service Plan Review from the Health Department with your application. A Plan Review Fee must be paid when you submit your building permit application. All other fees will be paid when the building permit is issued. For questions about the building permit process please call the Building Division at (801) 852-6450.

• Accessory buildings fewer than 200 sq. feet do not require a building permit; however, there are setback requirements (required distances from property lines) and height requirements for the zone where the property is located. Most residential zones allow sheds and other accessory buildings to be built three feet inside a property line only if the structure is more than six feet away from the main dwelling, and not more than twelve feet high. Please contact the Zoning Division at (801) 852-6400 to check for your setback requirements before you build. You will also want to be aware of any current utilities or public right-of-ways before you make any changes. Contact Provo Power at (801) 852-6852 for information about utilities and right-of-ways.
• Accessory buildings over 200 sq. feet require a building permit. In addition to meeting the requirements of the zone where the property is located, a set of engineered construction drawings of the proposed building should be submitted to the Community Development Department for review. Start by reviewing and meeting the requirements of the Residential Plan Review Checklist for Additions, Remodels, Basement Finishes and Accessory Structures as well as the Building Permit Application. Please keep in mind that your plans should be drawn to professional standards and to scale. Submit your plans at the Community Development Department located at 330 W 100 S, Provo. If you have questions or need more information, please contact the Building Division at (801) 852-6450.

Using a real estate broker is a very good idea. All the details involved in home buying, particularly the financial ones, can be mind-boggling. A good real estate professional can guide you through the entire process and make the experience much easier. A real estate broker will be well acquainted with all the important things you'll want to know about a neighborhood you may be considering...the quality of schools, the number of children in the area, the safety of the neighborhood, traffic volume and more. He or she will help you figure the price range you can afford and search the classified ads and multiple listing services for homes you'll want to see. With immediate access to homes as soon as they're put on the market, the broker can save you hours of wasted driving-around time. When it's time to make an offer on a home, the broker can point out ways to structure your deal to save you money. He or she will explain the advantages and disadvantages of different types of mortgages, guide you through the paperwork, and be there to hold your hand and answer last-minute questions when you sign the final papers at closing. And you don't have to pay the broker anything! The payment comes from the home seller - not from the buyer. 

By the way, if you want to buy a HUD home, you will be required to use a real estate broker to submit your bid. To find a broker who sells HUD homes, check your local yellow pages or the classified section of your local newspaper.

Basically, you'll sit at a table with your broker, the broker for the seller, probably the seller, and a closing agent. The closing agent will have a stack of papers for you and the seller to sign. While he or she will give you a basic explanation of each paper, you may want to take the time to read each one and/or consult with your agent to make sure you know exactly what you're signing. After all, this is a large amount of money you're committing to pay for a lot of years! Before you go to closing, your lender is required to give you a booklet explaining the closing costs, a "good faith estimate" of how much cash you'll have to supply at closing, and a list of documents you'll need at closing. If you don't get those items, be sure to call your lender BEFORE you go to closing. Don't hesitate to ask questions.

Most loans have 4 parts: principal: the repayment of the amount you actually borrowed; interest: payment to the lender for the money you've borrowed; homeowners insurance: a monthly amount to insure the property against loss from fire, smoke, theft, and other hazards required by most lenders; and property taxes: the annual city/county taxes assessed on your property, divided by the number of mortgage payments you make in a year. Most loans are for 30 years, although 15 year loans are available, too. During the life of the loan, you'll pay far more in interest than you will in principal - sometimes two or three times more! Because of the way loans are structured, in the first years you'll be paying mostly interest in your monthly payments. In the final years, you'll be paying mostly principal.

If you want to create a new parcel of land for constructing a residence, you will need to go through the subdivision plat approval process. To start the process of subdividing a piece of property, you will need to fill out and meet the requirements of the Preliminary Subdivision Application and Checklist. You may also need to review the Commercial Specifications for electric service and contact Provo Power at (801) 852-6852 to get a site specific layout/design and estimates on line extensions, depending on how many lots will be in your subdivision. Submit these and any required documents to the Community Development Department at 330 W 100 S, Provo. Once your application and plans are received, they will be reviewed by various city departments to determine if they meet the code requirements. Subdivision plans require approval in a public hearing, either before the City’s Planning Commission or an Administrative Hearing Officer. As part of the approval process, a bond must be posted with the City that guarantees that necessary improvements like curb, gutter and sidewalks will be installed. For questions about starting the subdivision plat approval process, please contact the Planning Division at (801)852-6400.

A Tenant Finish is construction that takes place within the interior of a building that is already completed; and only to complete a certain space within the building for a business to occupy. All tenant finishes require a building permit. Start by reviewing and meeting the requirements of the Commercial Plan Review Checklist for Tenant Finish and the Building Permit Application. If the new use requires additional power you may need to upgrade your service, view the Electrical Service Upgrade Quick Reference for more information. Submit these and any required documents to the Community Development Department at 330 W 100 S, Provo. Before applying for a building permit it would be a good idea to first check with the Zoning Division to make sure that the type of business you want to conduct is allowed in the zone where the property is located; and make sure you have a business license to operate your business in Provo City. For questions on getting a building permit for your tenant finish, please contact the Building Division at (801) 852-6450.

Replacing water heaters, furnaces and air conditioning requires a building permit. Start the permit process by filling out the Building Permit Application and submitting it to the Building Division of the Community Development Department at 330 W 100 S, Provo. You can also fax or email your permit worksheet to (801) 852-6417 or btaylor@provo.org. The minimum permit fee is $50, credit card payments can be made over the phone by calling (801) 852-6400. Permits can be issued the same day you apply. When you have completed the work, you will need to call for an inspection to ensure that the work done meets the code requirements. If the inspector finds that the work doesn’t meet code requirements they will explain why and give you time to fix it. A re-inspection will be required. To schedule an inspection please call the Building Division at (801) 852-6450.

STATE OF UTAH DRIVER HANDBOOK

PARKING: You must make sure that your vehicle is not a hazard when it is parked. Always park in a marked parking area. When parking along the road, park your vehicle as far from traffic as you can. If there is a curb, park close to it. In the interest of public safety, there are several places where you are not allowed to park: 

• On a sidewalk. 
• In front of a public or private driveway. 
• In an intersection. 
• Within 15 feet of a fire hydrant. 
• On a crosswalk. 
• Within 20 feet of a crosswalk. 
• Within 30 feet of any flashing beacon, stop sign, yield sign, or traffic control signal. 
• In an area which is posted for pedestrian use or within 30 feet of the edges of that area. 
• On any railroad track or within 50 feet of the nearest rail of a railroad crossing. 
• Within 20 feet of the driveway entrance to any fire station and if signs are posted, you may not park on the opposite side of the road if you are within 75 feet of the fire station entrance. 
• Alongside or opposite any street excavation or obstruction when stopping or parking would block traffic. 
• On the roadway side of any vehicle stopped or parked at the edge or curb of a street (no double parking.) 
• On any bridge or other elevated highway structure, or in a highway tunnel. 
• At any place where official signs prohibit stopping. 
• On the shoulder of any interstate highway— these areas may be used only if your vehicle breaks down or you are in physical distress.

Other violations include:

• Disability stalls
• Parked facing traffic/left side of vehicle to the curb
• Registration/plate violation – All vehicles are required to have and display a current registration whenever parked on City streets/property.
• Bike lane – Vehicles are not allowed to park or obstruct in any way, areas of the road designated as bike lanes. Posted signs are not required.

Utah State and Provo City have adopted the following building codes as of July 1, 2021: UT State Codes

International Building Code 2018 Edition

International Mechanical Code 2018 Edition

International Plumbing Code 2018 Edition

National Electric Code 2020 Edition

International Fuel Gas Code 2018 Edition

International Residential Code 2015 Edition

International Fire Code 2018 Edition

Commercial International Energy Conservation Code 2018 Edition

Residential International Energy Conservation Code 2015 Edition

Accessibility ICC/ANSI A117.1 - 2009

1. Business must be able to show the retention of jobs for LMI persons.
2. Business was operating in Provo City on or before December 31, 2019.
3. Business had 50 full-time equivalent employees or less on March 6, 2020.
4. Business must be located with a physical location and operating within Provo City limits.
5. Business is experiencing a significant negative impact from the COVID-19 Pandemic
6. Business can provide documentation showing a financial loss of at least a $5,000 or a 15% loss of profit between April 1, 2020, and December 31, 2021.
7. Business must not have received funding or have pending applications for duplicative assistance for the same costs sought after with this funding for the same period of time.
8. Business must not be currently in bankruptcy – nor have filed for bankruptcy since March 6 of 2020.
9. Business must be current with City fees and County property taxes.
10. Business must be open for business as of the date of application submission.
11. Owner must be 18 years or older and have a valid EIN or Social Security Number, if a Contractor or Sole Proprietor.
12. Business owners must have the ability to document and report on use of funds.
13. Before award, business must have, or be able to register for and obtain a Unique Entity ID # by registering their business with the federal System for Award Management (sam.gov)

HUD Income for qualifying low- to moderate income jobs retained/rehired, including contractors and proprietors.  Employee/Sole Proprietor must earn no more than the 80% limit to be eligible.

Home Purchase Plus is a 0% interest, deferred payment loan. No payment is due as long as the applicant continues to own and live in the home as their primary residence.

A $5,000 penalty will be assessed to down-payment recipients if the property is sold within two years of obtaining the loan.

Liquid assets cannot exceed $15,000 up to time of closing.

Return a completed and signed application.

Attach copies of Federal Income Tax returns (1040 's) for the past three years.

Attach copies of pay stubs for the last three months for all working household members over 18 years of age. (Minimum time on current job is 6 months and cannot be on probation.)

Attach Certification of Completion of "Pre-Home Ownership Counseling" offered through Community Action Services (801) 691-5200 located at 815 S Freedom Blvd, Provo; or NeighborWorks Provo (801) 375-5820 located at 39 W 300 N, Provo.

Attach Sellers Affidavit (form included in application or provided by Redevelopment Agency).

Attach copies of last three month's bank statements.

Original verification that all household members are US Citizens, US Nationals or permanent resident aliens, plus Social Security Cards (we will copy in our office).

 Good question! If you have everything with you when you visit your lender, you'll save a good deal of time. You should have: 1) social security numbers for both you and your spouse, if both of you are applying for the loan; 2) copies of your checking and savings account statements for the past 6 months; 3) evidence of any other assets like bonds or stocks; 4) a recent paycheck stub detailing your earnings; 5) a list of all credit card accounts and the approximate monthly amounts owed on each; 6) a list of account numbers and balances due on outstanding loans, such as car loans; 7) copies of your last 2 years' income tax statements; and 8) the name and address of someone who can verify your employment. Depending on your lender, you may be asked for other information.

The ombudsman receives complaints or concerns from individuals or groups either by phone, by mail or in person.  The ombudsman will then investigate the details of the complaint and possibly refer the complaint to the appropriate City department for resolution.  All complaints may not be resolved due to economic constraints or other possible mitigating circumstances.

Purchase price of the home may not exceed HUD limitations ($223,000 for existing homes, $237,000 for new homes - effective 4/13/15).

Property may be a single-family home, a home with a legal accessory apartment, one half of a twin home or town home. Within the Central Business District, down-payment assistance can be obtained for condominiums only.

Home may not be currently occupied by renters who would be displaced by the purchase.

They often are! But don't let that stop you. Now you begin negotiating. Your broker will help you. You may have to offer more money, but you may ask the seller to cover some or all of your closing costs or to make repairs that wouldn't normally be expected. Often, negotiations on a price go back and forth several times before a deal is made. Just remember - don't get so caught up in negotiations that you lose sight of what you really want and can afford!

An ombudsman is a liaison or mediator between citizens and government agencies.  The ombudsman is a neutral party that will aid citizens of Provo in resolving conflicts and seeking solutions to issues by fact-finding, investigating, and problem solving.  The ombudsman is your advocate in dealing with City government.

• Refuse to make a mortgage loan 
• Refuse to provide information regarding loans 
• Impose different terms or conditions on a loan, such as different interest rates, points, or fees 
• Discriminate in appraising property 
• Refuse to purchase a loan or set different terms or conditions for purchasing a loan 

• Sell properties for much more than they are worth using false appraisals. 
• Encourage borrowers to lie about their income, expenses, or cash available for down payments in order to get a loan. 
• Knowingly lend more money than a borrower can afford to repay. 
• Charge high interest rates to borrowers based on their race or national origin and not on their credit history. 
• Charge fees for unnecessary or nonexistent products and services. 
• Pressure borrowers to accept higher-risk loans such as balloon loans, interest only payments, and steep pre-payment penalties. 
• Target vulnerable borrowers to cash-out refinances offers when they know borrowers are in need of cash due to medical, unemployment or debt problems. 
• "Strip" homeowners' equity from their homes by convincing them to refinance again and again when there is no benefit to the borrower. 
• Use high pressure sales tactics to sell home improvements and then finance them at high interest rates.

The permit cost is based on the cost (valuation) of the construction. We use a table found in the 1997 UBC to assess the permit fees. The permit cost is mainly used to cover the cost of the inspections.

A plan check fee of 65% of the building permit fee is charged to cover the cost of reviewing a plan before the permit is issued. The plans are checked for problems drawn on the plan that must be corrected or missing information that must be added.

A state fee of 1% of the building permit fee is charged and sent to the state for training of inspectors and contractors.

Other city departments assess fees based on various factors of each project.

An employee is defined as an individual who receives a paid wage or salary from which employment taxes (e.g. FICA, FUTA-Federal Unemployment Tax Act) and income taxes are withdrawn and remitted to the IRS, as evidenced by business tax returns filed. For purposes of eligibility, independent contractors (also known as 1099 employees) may not be counted as employees for eligibility.

A 0% deferred payment loan to assist low-income families/individuals in becoming home owners in Provo.

INCOME CHART

Must be first-time home buyer (click here for definition of first-time home buyer).

Must qualify for a first mortgage through a lender of the buyer’s choice.  It is a requirement that spouses or partners be included on our loan and on title whether or not their income is necessary to qualify for this loan.

Single individuals may qualify for loans on a maximum two-bedroom house.

The Provo City CDBG-CV Small Business Relief/Recovery Program is funded by an allocation of CDBG-CV funds received by Provo City through the federal Coronavirus Aid, Relief, and Economic Security Act (CARES Act) and managed by HUD. Funding will be made available to a limited number of businesses, with no more than 50 full-time employees/FTEs, that meet specific requirements. The program serves small businesses that have been significantly impacted by COVID-19 and can retain/rehire low- and/or moderate-income (LMI) persons.

Applications are open now and will close on May 11, 2023, at 11:59 PM. Funding must be disbursed by May 31, 2023.

Provo currently offers the Façade Grant program to assist Provo businesses in improving the appearance of their buildings which are at least 30 years old and to help revitalize Provo.

Provo currently offers the Egress Window program and Emergency Home Repair Grant program to help Provo homeowners. The Neighborhood Revitalization program focuses on uplifting neighborhoods for the benefit of all who live there.

A lender or investor tells you that they are your only chance of getting a loan or owning a home. You should be able to take your time to shop around and compare prices and houses. 

• The house you are buying costs a lot more than other homes in the neighborhood, but isn't any
  bigger or better. 
• You are asked to sign a sales contract or loan documents that are blank or that contain information which
  is not true. 
• You are told that the Federal Housing Administration insurance protects you against property defects or loan fraud - it does not. 
• The cost or loan terms at closing are not what you agreed to. 
• You are told that refinancing can solve your credit or money problems. 
• You are told that you can only get a good deal on a home improvement if you finance it with a
  particular lender. 

Remember: 
If a deal to buy, repair or refinance a house sounds too good to be true, it usually is. 
 

The 2021 International Residential Code Section R105.1 states, “Any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish or change the occupancy of a structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system, the installation of which is regulated by this code, or to cause any such work to be done, shall first make application to the building official and obtain the required permit.”

You can contact our Planning Department at 801-852-6419 for any question concerning business’ and where they are permitted and allowed. 

Register and apply at Neighborly.provo.org  - select Small Business Relief/Recovery

All commercial projects greater than 3,000 square feet in size, Per Title 58, Chapter 3a, Utah Code Annotated 1953, are required to be drawn by a Utah State Licensed Architect.

A single family home or garage can be drawn by anyone as long as they are to ¼” scale, legible, all rooms clearly labeled as to their use, and meet all the requirements of the Residential Plan Review Checklist. Generally, a larger single family home will require structural engineering calculations and connection details by a Utah Licensed Engineer. 

Poorly drawn plans will not be accepted and will have to be redone by a draftsman or other qualified professional.

To get a parking permit, you must:

• Own a home in the permit parking area.
• Live in a rental with a valid rental dwelling license.

Important: Residents of Arlington, Belmont, Highland Park, or King Henry apartments are not eligible for residential parking permits.

The Provo City ombudsman is a resource for concerns dealing with Provo City government.  Civil or private contracts or agreements are not within the jurisdiction of Provo City government, and as such, must be resolved by civil means.

Salt Lake City International Airport
Located 50 miles north of Provo, Salt Lake City International Airport is served by 8 major airlines and acts as a major hub for Delta Air Lines.   There are approximately 624 scheduled daily departures serving around 90 cities with non-stop flights.  The entire airport complex is composed of two terminals, five concourses and 86 gates.  Over 21 million passengers were served in 2014 making this airport the 27th busiest in North American and 80th busiest in the world in terms of passenger numbers.

Provo Airport
The Provo airport provides both commercial and general aviation services to the public.  Scheduled commercial services are provided through Allegiant Air to three locations: Los Angeles, California (LAX); Oakland/San Francisco, California (OAK); and Phoenix/Mesa, Arizona (AZA).  Rental car services through most major car rental companies are available on site.  

Phone: (801) 852-6452 (commercial)
Website: provo.org/departments/development/building

Downtown Provo Inc.
Phone: (801) 372-6147
Website: downtownprovo.com

Utah Valley Chamber of Commerce
Phone: (385) 482-2555
Website: thechamber.org

Utah Valley Business Resource Center
Phone: (801) 863-2720
Website: uvu.edu/uvbrc

Small Business Development Center
(SBDC)
Phone: (801) 863-8230
Website: uvu.edu/sbdc

Phone: (801) 852-6000 or 311 (within Provo City Limits)
Website: provo.org/portal

This report includes a thorough evaluation of the City of Provo, including findings from stakeholder input sessions, evaluation of past reports and a mock site selection tour.  Also included is a detailed economic and demographic analysis of the city and region; a retail market analysis and leakage study; and an executive summary assessing overall competitiveness in a SWOT (Strengths, Weaknesses, Opportunities and Threats) format.

Provo City is one of the few cities in the United States selected to host Google Fiber, offering residents and small businesses 1 Gigabit (1,000 Mbps) internet.  Residents also have access to free basic internet (5 Mbps) through this service.  There are also other internet service providers servicing the Provo area.

Google Fiber

Veracity Networks

CenturyLink

US DISH 

Business Licensing – make sure that your licenses are in order and compliant with Provo City code.

Submit all Business License applications at provo.org/portal

Building Permits – make sure that all needed inspections are completed and that your building is in compliance with Provo City code. Submit all building applications at provo.org/portal

Planning & Zoning – if you are planning any site changes or exterior changes, you will be helped through the process. Also, to confirm that your proposed business is allowed in a particular zone. provo.org/planning 

Provo City operates their own power company and provides reliable electricity with superior customer service.  The Power Department operates and maintains over 35,000 meters, 380 miles of distribution lines, 48 miles of transmission lines and 18 substation transformers.  Provo City Power is the largest municipally-owned electric utility in the State of Utah.

Provo City Power

This final phase report provides Provo City with recommendations on improving the City's capacity for targeted economic development activity over the next five years.  Specific recommendations for improving the City's business climate, infrastructure, workforce development, education, quality of life and marketing is also addressed.

Small Business Admin (7a loan)
Phone: (801) 524-3209
Website: sba.gov/district/utah

Central Bank
Phone: (801) 655-2152
Website: cbutah.com/business-banking/sba/

Hillcrest Bank
Phone: (801) 492-8268
Website: hillcrestbank.com

UCCU
Phone: (801) 223-7665
Website: uccu.com/business/solutions/business-services/

Located along the I-15 corridor, stretching from San Diego, California, to Alberta, Canada, Provo is centrally located in the Crossroads of the West.  Provo is also located approximately 30 miles south of the Salt Lake City metro area where travelers can easily access I-80, giving travelers access to San Francisco, California, to New York City, New York.

Begin the application process by determining if your project is Residential or Commercial. On the Residential and Commercial pages of our website you will find guidelines for various types of residential and commercial projects and information on how to start your project.

Information on licensing requirements can be found on the Commercial Business Licensing Requirements page.

All fees associated with a Commercial Business License can be found in the Consolidated Fee Schedule.

1. What is the market for my business? Is it attractive?
2. Is my product or service unique in this market?
3. Have I created a team whose abilities and talent can deliver the needed results?
4. Do I have goals and a Business Plan, so I know how to move ahead?
5. Where is the best place to locate my business?
6. Do I need a retail location?
7. Have I explored various financing options?

Natural gas services are provided by Dominion Energy.  For commercial and industrial rates, please contact the Business Services department of Dominion Energy. 

Mountainlands Association of Governments
Phone: (801) 229-3665
Website: mountainland.org/smallbusinessloans/

Explore Utah Valley
Phone: (800) 222-8824
Website: utahvalley.com

Custom Fit Training
Phone: (801) 753-4276
Website: mtec.edu/custom-fit/

SUAZO - Latino/Hispanic Business Center
Phone:  (801) 521-1709
Website:  suazocenter.com

Phone: (801) 852-6419
Website: provo.org/planning

• Provo Canyon / Provo River
• Provo River Parkway Trail (15 miles)
• Rock Canyon & Many Hiking Trails
• Utah Lake / Utah Lake State Park
• Peaks Ice Arena
• Sundance Mountain Resort
• Utah Valley Convention Center
• Provo Recreation Center and 57 parks
• Timpanogos Golf Club
• Historic Downtown Provo (70+ restaurants, 30+ murals, live enter. etc.)
• America’s Freedom Festival
• Covey Center for the Arts
• Provo Airport (New Terminal)
• BYU Museum of Art
• Bean Life Sciences Museum
• Provo Farmer’s Market (June – October)
• College Athletics – BYU & UVU

And Much More!!

Provo is services by a variety of public transportation options, including passenger buses and commuter rail.  Provo is the southern hub of FrontRunner, a north-south commuter rail that stretches north to Ogden, Utah.  This area, known as the Provo Intermodal Center, also acts as a primary passenger bus station connecting commuters to literally hundreds of locations throughout Utah and Salt Lake Counties.

Currently the Federal Transit Administration (FTA), Federal highway Administration (FHWA), Utah Transit Authority (UTA) and the Utah Department of Transportation (UDOT) in conjunction with Mountainland Association of Government (MAG), are designing a new bus rapid transit (BRT) system through the cities of Provo and Orem.  The proposed project will include:

• Providing BRT service between the Orem Intermodal Center, Utah Valley University, Brigham Young University and the Provo Intermodal Center.
• Capacity improvements to intersections on University Parkway.
• Approximately 51% of the BRT route will include exclusive bus only lanes.
• 17 stations with upgraded features such as real-time next bus information, shelters with seating and the ability to pay for fares at stations.
• More reliable bus service with 5 minute frequency during peak hours.

Phone: (801) 852-6700
Website: provo.org/departments/public-works

Provo is proud to be services by both commercial and passenger rail services.  Amtrak has regular scheduled departure service from the Provo Platform Station on the California Zephyr, originating in Chicago, Illinois, and ending in Emeryville, California.

Utah Railway Company #811 operates freight service from Mohrland to Helper Terminal, Utah. The State of Utah has trackage rights over Union Pacific from Grand Junction, Colorado, to Ogden, Utah.  Union Pacific operates as a switching agent for BNSF Railway in the Salt Lake City, Provo and Ogden areas.  A majority of rail traffic is dedicated to the moving of coal in 84 to 105 car unit trains.

Design Review

Development Review

Impact Fee Assistance

User-friendly Web Site for Business

Opportunity Zones

Tax Increment Financing

Completed in 2013, Avalanche Consulting helped Provo develop its first Citywide Economic Development Strategic Plan to guide the the growth of Provo over the next five years.  Engaged economic development stakeholders through a series of focus groups, interviews and online surveys.  Their analysis identified potential target industries to help Provo focus their marketing and development strategies.  Consultants The Plan is broken down into three reports: Competitive Evaluation, Target Industry Identification and Final Strategy.

This report develops a list of recommended target industries that will be the focus of Provo's future economic development efforts.  Detailed profiles of each target industry, including local and global economic trends and potential opportunities for development is also included.

Provo City's Public Works Department furnishes the city with all water and sewer needs. Culinary water is sourced from area springs in both Provo and Rock Canyons, rivers and various wells.

Provo City Water

There are many concerns about the use of AMI meters and if the radio frequency (RF) utilized for the communications is safe. The AMI Network utilizes radio frequency communications and fully complies with the United States Federal Communications Commission’s rules for safe use.

An AMI meter uses about 900MHz for only about 45-60 seconds a day. A common comparison of something that uses similar RF is a cordless phone or a baby monitor – both utilizing about 900MHz. There are many other comparisons available, including higher RF items like a Wireless Laptop, Cellphone, Infrared Remote Controls, Microwave Ovens, X-Rays, etc. The common concern of health related issues attributed to the use of a AMI meter have never been proven, and on the contrary, the FDA says that available scientific evidence shows no increased health risk due to the use or exposure of RF. The findings of the FDA and other studies can be found below.
FDA Consumer Information
Radio Frequency Radiation and Health: Smart Meters 

The AMI Network and system is built so that the communications from the meter are sent directly to the utility for billing and electrical purposes only. The City of Provo and Provo Power abides by the Utah State Code 5-552a to keep records confidential, and in no way can the City of Provo or Provo Power share or use the information of a customer except pursuant to legal affidavits or subpoenas.

The Information Technology (IT) security controls that Provo Power put into place for the AMI meters reflects energy industry best practices. The security controls provide a very high level of assurance that our systems cannot be compromised. Provo Power considers security a top priority and we will continue to take all reasonable and necessary steps to ensure the services we provide our customers are not only high quality and easily available, but also extremely secure.

Benefits to the Customer:

• Accurate real time data
• Ability to monitor and use as a resource for energy conservation
• Instant notification to Provo Power of a power failure
• Instant connect/disconnect/verification reads, etc.
• Preferred billing date
• Improve outage restoration processes
• Efficient customer service

Benefits to Provo Power:

• Updates an aging and outdated Infrastructure
• Equips the system for increasing power demand
• Decreases durations of power outages & improves restoration processes
• Real-time data and troubleshooting
• Reduces and/or delays the need for more power resources
• Reduction of operation costs
• Improve load and voltage operations
• Remote connect/disconnect/verification reads, etc.
• Efficient customer service
• Energy conservation/load control
• Future applications

If a power line is down call 911 immediately. If it isn't an emergency situation, you can also call 311 to report a line that looks low or potentially dangerous. A lot of times "low lines" are generally communication lines, but it isn't worth the risk so we would rather have trained professionals go check it out.

An AMI Network is the use of connected meters equipped with 2-way communications for the use of calculating electrical consumption. Every home and business in the City of Provo has an electrical meter for this same purpose, in addition to allowing the customer a way to track their energy consumption. This also enables the utility to enhance the overall power infrastructure of the city and provide better customer support and services. 

First, check to see if your neighbor's power is out as well. If so, please contact us immediately at 311 or 801-852-6000, 24 hours a day, 7 days a week. In times of large power outages the phone systems may get overloaded. You can also call 801-852-6888 to report the outage in addition to watching for updates on the Provo Power Facebook Page. 

Provo Power does not conduct any billing services. You must contact 3-1-1 Customer Service as they are the city wide billing department for all utilities including public works (water, waste water, solid waste), etc. You can pay online or by visiting customer service at 351 W Center Street.

No. The ami grid is about giving customers—not the utility company—control over their power bills. AMI meters do not transmit personal identification information about customers, and they can't identify—or control—the appliances you're using. Plus, state law (Utah State Code 5-552a) rules that the utility, their contractors or agents, and any third party cannot sell a customer's personal information, such as name, address, telephone number, and data about electricity usage.

This service allows you to sign up to get notifications from within several designated categories. These categories will provide information on city events, programs, meeting agendas and reminders of special meetings.  Other information may include reminders about voter registration deadlines, road closures, recreation programs, and other city events. Subscribers will be able to receive messages on their home phone, mobile phone, email or text message. 

Open Fire and Fireworks Restrictions

To view job postings and apply for a Provo City job, visit Employment Opportunities (myworkdayjobs.com).

Log into the Workday account you created when you applied for the job opening to check the status of your application.

A pay range is a series of steps from the minimum pay rate to the maximum pay rate assigned to a specific job. In government, this is public information.

Applications are reviewed based on the minimum qualifications in the job posting. For full-time positions, approximately 10 to 14 days after the position’s closing date, you will be contacted by phone or email for an interview, or you will receive an email stating that your application is not being considered for this position at this time. For part-time and seasonal positions, within approximately 14 days of the position’s closing date, you will be contacted by phone or email for an interview, or you will receive an email stating that your application is not being considered for this position at this time.

Jobs are posted as job openings occur.

No. Each job announcement is a separate recruitment. You must apply to a specific job announcement to be considered for that job.

Yes, applicants with disabilities may request a reasonable accommodation during the selection process. Please call 801-852-6198 or visit Human Resources at 445 W. Center Street, Provo, UT 84601.

Yes, veterans, service members, disabled veteran or service member, spouse or surviving spouse of a veteran, purple heart recipient, or a retired member of the Armed Forces is eligible, under UT Code, for veterans preference.

Yes. Similar to employment experience, be specific when you enter the responsibilities and achievements you had during your volunteer service.

If you worked full-time at 40 hours per week (2,080 hours) for one year, you have one year of work experience. If you worked part-time at 20 hours per week, you have six months of experience. Provo City uses this standard for years of experience when applications are reviewed. Provo City also uses equivalencies, on many job postings, for a combination of education and work experience.

Full-time employees are offered medical, dental, vision, and other insurances as well as specified access to certain City facilities. Employees are also enrolled in the Utah Retirement System. Visit Human Resources | City of Provo, UT to view a benefits summary.

Provo City offers many opportunities for training including 10 digital Employee Essentials courses covering a variety of work-related subjects and in-person interactive technology courses. Additionally, each department provides job-related training.

Please contact your attorney to reschedule an existing court date. If you do not have an attorney, you may contact the Court.  Note that not all hearings are eligible for a continuance.

The Office provides legal advice only to the City's elected and appointed officials, not to individual citizens. Private legal matters must be handled by attorneys retained by the person seeking legal advice.

If you have been charged with a class B or C misdemeanor, or you received a traffic citation in Provo City, you can contact the Provo City Justice Court to change your court date.

Any person who has been damaged by the City may make a claim for damages against the City.  Please visit our Risk Management page for more detailed information.

Sign up to receive official Provo City news, events, and updates here »

We need reserve officers to do a wide variety of things:

• Work patrol shifts
• Cover dozens of special events
• Conduct background investigations
• Work airport shifts
• Support firearms training events.

We would like to use whatever specialized law enforcement training you may have at the Provo Police Department.

During the warmer months, our bike patrol will cover the Downtown and Rivertrail areas of the city.

This team works on city-wide, district and neighborhood issues.  They focus on problem solving, partnerships, crime prevention, and outreach with our community.

Provo City will hire certified candidates and will sponsor non-certified candidates through the Utah POST Academy upon hire.

Fingerprinting is available through our customer service department from 8:00 AM to 6:00 PM on Mondays through Fridays. 

DRIVING PRIVILEGE CARD FINGERPRINTS:
Fingerprints and photos for the Driving Privilege Cards are not done by Provo Police Department. You will need to contact the Bureau of Criminal Identification, 3888 W 5400 S, Salt Lake City, UT 84129, 801 965 4445. Please see the Driver License Division's website for more information and instructions.

Members of our Honor Guard regularly participate in civic ceremonies, special events, memorials, funerals and flag services throughout the year.

• Photo Identification
• Date(s) of Incident(s) Requested
• Description of record(s) and reason for request (be specific, listing any and all documents needed)
• Case Number (if available)

Please make sure you are as specific as possible as to what information you are requesting
and why you need this. You may request more than one record on the form. The GRAMA
request form may be turned into the Records Division personally or you may fax in this
request. The fax number for Records is (801) 377-7315. Please also include a legible copy of
your identification with the form.

Fees:

The fees associated with the release of records are $15.00 per report (or $15.00 per research hour on records that are extensive) and $20.00 for copies of Dispatch tapes. The fees are due at the time the record(s) are requested. If you desire that your records be faxed, arrangements for the payment of fees will need to be made before the records are sent, and there is an additional fee of $.25 per page for faxing.

• Identification
• Date of Accident
• Other Driver (if known)
• Traffic Accident # (if Insurance Company Request)

All fees are covered by Provo City.

A Provo Youth Court polo and informational binder will be provided.

More information is provided upon acceptance to Provo Youth Court.

Appropriate language along with professional and respectful behavior is required.

No gum, food, or drink is to be in the courtroom.

No cell phones are to be used for any reason during court. Cell phones are to be off or on silent and put away during court. 

Youth have the opportunity to serve on a panel of their peers hearing cases from youth offenders. Youth will have the option of participating in positions such as an advocate, bailiff, case presenter, chairperson, court clerk, outside bailiff, mentor, and victim advocate.

All cases at Provo Youth Court are held and kept to the highest standard of Confidentiality. During Court, all present parties take an Oath of Confidentiality to maintain and uphold a working Restorative Justice System.

Along with the confidentiality of youth offenders, as a Youth Court, we swear to “uphold the Constitution of the United States and the State of Utah; to apply the law equally to all who come before this Court; with due consideration to the importance of fairness in the administration of justice; blind to the fears and pressures of public sentiment; and mindful of the responsibility to the principals of liberty and justice for all.”

78A-6-1206 Liability. 

1. (1) A person or entity associated with the referral, evaluation, adjudication, disposition, or supervision of matters under this part may not be held civilly liable for any injury occurring to any person performing compensatory service or any other activity associated with a certified youth court unless the person causing the injury acted in a willful or wanton manner. 
2. (2) Persons participating in a certified youth court shall be considered to be volunteers for purposes of Workers' Compensation and other risk-related issues. 
   

78A-6-1204 Parental involvement -- Victims -- Restitution. 

1. (1) Every youth appearing before the youth court shall be accompanied by a parent, guardian, or legal custodian.
2. (2) Victims shall have the right to attend hearings and be heard.
3. (3) Any restitution due a victim of an offense shall be made in full prior to the time the case is completed by the youth court. Restitution shall be agreed upon between the youth and victim.

Applicants are required to have a high school diploma or GED.

Provo offers very competitive initial pay and a progressive career series pay scale designed to keep officers competitive at every level of career experience. Provo City offers a variety of employee benefits including family medical and dental insurance, and a variety of other coverages and benefits. Contact Human Resources for more information about benefits. Here is a sample of pay scales:

Lateral appointees are classified as a Police Officer II at the time of hire and will be hired at an hourly rate equivalent to their years of qualified law enforcement experience as follows:

• New Hire: $26.61 per hour
• Year 1:  $27.27 per hour
• Year 2:  $29.37 per hour (assumes advancement to Officer II)
• Year 3:  $30.10 per hour
• Year 4:  $30.85 per hour
• Year 5:  $34.02 per hour (assumes advancement to Senior Officer)
• Year 6:  $34.87 per hour
• Year 7:  $35.74 per hour
• Year 8:  $36.63 per hour
• Year 9:  $37.55 per hour
• Year 10: $41.40 per hour (assumes advancement to Master Officer)
• Year 11: $42.43 per hour

Special incentives for lateral hires

• $5,000 hiring bonus ($2,000 signing bonus and $3,000 after the first year of employment)
• 1:1 Credit for years of equivalent experience on Provo pay scales up to eight years.

• Vertical Jump (15 inches)
• Push-Ups (16 Reps -Maximum repetitions with no time constraint and no rest during this phase of the test)
• Isometric Plank (1:00-One Minute)
• 1.5 Mile Run (15:37)

• Vertical Jump (15 inches)
• Push-Ups (16 Reps -Maximum repetitions with no time constraint and no rest during this phase of the test)
• Isometric Plank (1:00-One Minute)
• 1.5 Mile Run (15:37)

• 21 years of age at time of testing 
• High school diploma (GED)
• Driver’s license
• US Citizenship or in active process of becoming a citizen.

Our department supports the national VIPS program, and we enjoy working with volunteers at our department. Some areas you may consider helping us with include: patrol support (uniformed mobile patrol in a marked police volunteer vehicle), Explorer Post (ages 14-21), Internships (limited), Mobile Watch (similar to the Neighborhood Watch program), Victim Services (limited), and Citizens Academy.

Professional attire is required in the courtroom.

Youth Court members will be required to wear their assigned Provo Youth Court polos along with black, blue, or khaki solid color pants or skirts.

• Chief’s interview and conditional offer of employment
• Polygraph screening
• Background investigation

• Interviews are done with a panel of the three to four individuals
• A second interview may be required
• When an applicant is selected for a position, a conditional offer will be extended
• A background check will be done upon acceptance of the conditional offer

•  A written proficiency test
• Chief’s interview and conditional offer of employment
• Background investigation
• Polygraph screening
• Psychological
• Physical Fitness
• Basic physical and medical exam

• Chief’s interview and conditional offer of employment
• Psychological screening
• Polygraph screening
• Basic physical and medical exam
• Background investigation
• Candidates remain on the list for two (2) years
  • A candidate may remove their name from the list and resubmit

• Police Officer 1 – Beginning officers
• Police Officer 2 – Two years of law enforcement experience.
• Senior Police Officer  - Three years of experience as an Officer 2 (five years total)
• Master Officer – Ten years of experience as a Provo Police Officer.

Each grade has several pay steps and training requirements for advancement.

Initial testing includes:

• Physical fitness test
• A written exam (Utah NPOST) 
• Oral board interview
• These tests produce an eligibility list of qualified candidates

The following incentives are offered: 

• $5000 hiring bonus ($2000 on signing, $3000 at end of first year of employment.
• 1:1 credit towards Provo pay scale for prior years of equivalent police service, up to 10 years. 
• Eligibility for Master Officer rank can be earned after a minimum of 2 years with Provo, and at least 8 years of police service with a prior agency. 

Training will be held in the months of July and August.

Court will be every 1st and 3rd Tuesday of each month from 5:30- 8:00 pm. 

At this event panel members will learn about the following categories of the Justice and Legal System:

• Juvenile Court
• Leadership
• Mentorship
• Dispositions
• Restorative Justice
• Negotiations
• Questioning An Offender

Lateral hires are open enrollment positions and applications are accepted year-round. Apply at jobs.provo.org.

Sign up in the beginning of the month and interview with the Chief near the end of the month.

A conditional offer of employment may be given following successful completion of police officer testing and interviews.

Some years Provo Youth Court will host its own Training. Other years will travel to nearby states to nearby colleges to participate in a statewide Youth Court training.

Provo Youth Court members attend an annual training to become certified to participate in court hearings. 

78A-6-1203 Youth court -- Authorization -- Referral. 

1. (1) Youth court is a diversion program that provides an alternative disposition for cases involving juvenile offenders in which youth participants, under the supervision of an adult coordinator, may serve in various capacities within the courtroom, acting in the role of jurors, lawyers, bailiffs, clerks, and judges. 
   1. (a)  Youth who appear before youth courts have been identified by law enforcement personnel, school officials, a prosecuting attorney, or the juvenile court as having committed acts which indicate a need for intervention to prevent further development toward juvenile delinquency, but which appear to be acts that can be appropriately addressed outside the juvenile court process. 
   2. (b)  Youth courts may only hear cases as provided for in this part. 
   3. (c) Youth court is a diversion program and not a court established under the Utah Constitution, Article VIII.
2. (2)  A youth court may not accept referrals from law enforcement, schools, prosecuting attorneys, or a juvenile court unless the youth court is certified by the Utah Youth Court Board.
3. (3)  Any person may refer youth to a youth court for minor offenses or for any other eligible offense under Section 53G-8-211. Once a referral is made, the case shall be screened by an adult coordinator to determine whether it qualifies as a youth court case.
4. (4)  Youth courts have authority over youth:
   1. (a) referred for one or more minor offenses or who are referred for other eligible offenses under Section 53G-8-211, or who are granted permission for referral under this part;
   2. (b) who, along with a parent, guardian, or legal custodian, voluntarily and in writing, request youth court involvement; and
   3. (c) who, along with a parent, guardian, or legal custodian, agree to follow the youth court disposition of the case.
5. (5)  Except with permission granted under Subsection (6), or pursuant to Section 53G-8-211, youth courts may not exercise authority over youth who are under the continuing jurisdiction of the juvenile court for law violations, including any youth who may have a matter pending which has not yet been adjudicated. Youth courts may, however, exercise authority over youth who are under the continuing jurisdiction of the juvenile court as set forth in this Subsection (5) if the offense before the youth court is not a law violation, and the referring agency has notified the juvenile court of the referral.
6. (6)  Youth courts may exercise authority over youth described in Subsection (5), and over any other offense with the permission of the juvenile court and the prosecuting attorney in the county or district that would have jurisdiction if the matter were referred to juvenile court.
7. (7)  Permission of the juvenile court may be granted by a probation officer of the court in the district that would have jurisdiction over the offense being referred to youth court.
8. (8)  Youth courts may decline to accept a youth for youth court disposition for any reason and may terminate a youth from youth court participation at any time.
9. (9)  A youth or the youth's parent, guardian, or legal custodian may withdraw from the youth court process at any time. The youth court shall immediately notify the referring source of the withdrawal.
10. (10) The youth court may transfer a case back to the referring source for alternative handling at any time.
11. (11) Referral of a case to youth court may not, if otherwise eligible, prohibit the subsequent referral of the case to any court.
12. (12) Proceedings and dispositions of a youth court may only be shared with the referring agency, juvenile court, and victim.
13. (13) When a person does not complete the terms ordered by a youth court, and if the case is referred to a juvenile court, the youth court shall provide the case file to the juvenile court. 

Provo City offers both green and blue recycling cans for city residents to recycle products. The blue cans are used for all #1 and 2 Plastic, paper products (newspaper, junk mail, books, magazines, etc) cardboard, milk/juice cartons, metal food and drink cans (without food residue). These are serviced by Provo City on the same day as regular garbage pickup.

The green cans are used for leaves, grass clippings, weeds, tree trimmings/twigs (less than 3’ in length, egg shells, fruits & veggies. If you would like to bag your green waste, please use paper bags, as plastic bags are not accepted in green cans.

You can’t put garbage or recyclable blue can waste in green yard waste cans. Rocks, concrete, sod (grass with dirt or soil attached), big stumps, plastic bags, or chemically treated wood products are also not accepted. A fine may occur if garbage is found in the green cans. If all your green waste can’t fit, you can bring it to the city’s compost station for a charge of $5 per load for Provo residents. Only Provo residents can drop off loads from their yards - no landscapers, tree services, commercial vehicles or contractors. Remember – the lid should be able to close. No tall loads that extend beyond the top or sides of the can.

Acceptable materials include leaves, grass clippings, weeds, tree and bush trimmings/twigs (less than 3 feet in length), egg shells, fruits and vegetables. If you would like to bag your green waste, please use paper bags, as plastic bags are not accepted in green cans.

The compost station, located at 1625 S Industrial Parkway, in south Provo is where all the green waste from the city is taken so it doesn’t fill up landfill space. This yard waste is then ground up and processed into compost. After the composting process is complete, it is then sold to the public ($5 per yard for Provo residents, $10 per yard for non-residents). It can be applied to soils to add valuable organic matter, while improving its texture and appearance.

For purchase information, call Provo City Customer Service at 3-1-1 or (801) 852-6000.

Provo residents can take secured loads of green waste to drop off at the compost station for a charge of $5. Provo residents only - no businesses and/or landscapers.

Look at this city map and enter your home address to find which day garbage is collected at your home. Black and blue cans are picked up every week, while green cans are picked up every week March - November. Make sure cans are out by 6:00AM on pickup day to avoid being missed. Please remove cans from city streets within 24 hours after cans have been emptied.

There are no child watch services available at the Peaks Ice Arena.

• Patrons 14 and older can be in the Fieldhouse space with or without parental supervision
• Patrons 10-13 may be in the Fieldhouse if they are currently being trained by an approved personal training staff, not in a class situation. It is the same at the Rec Center as well, no one under 14 is allowed to attend any of our fitness classes in our studios (with or without a parent). 
• Patrons 9 and under are not approved to be in the Fieldhouse space without prior written approval from the Fitness Coordinator, even if they are with a personal trainer. Exceptions may include Peaks arena programs that utilize the turf space and agility equipment for approved programs. 
• Children under the age of 13 who are watching a sibling/teammate/family members must watch from outside the Fieldhouse fitness area.
• Children under the age of 8, per state law, must be supervised by a parent at all times in the facility. We enforce this by requiring kids under the age of 8 to be within eyesight of a parent or guardian over the age of 16. 

Youth Sports: No refunds after the first game.

Adult Sports: Full refunds will be given until the day before the coaches meeting. After that, no refunds will be given. 

Lunch is provided for seniors 60+ Monday – Friday at the Recreation center. To sign-up, please stop by the community desk or call (801) 852-6620. You must make your reservation at least 24 hours in advance.

Lunch Menu

Yes, if you bring a lock with you, lockers are available on site at the Peaks Ice Arena by the south ice rink. We have cubbies in The Fieldhouse but encourage you to bring as little as possible with you into the gym.

Yes, the Peaks Ice arena has 8 team locker rooms. When not in use for hockey teams, guests can check out a key from the front desk to use a room. The locker room has a shower, restroom, and changing area. Only one person may use each locker room at a time when not in use by a hockey team.

Yes, day passes are available at the Peaks. It is $6.50 per day for users 17+, and $5.50 per day for youth 14-17.

• Pacifiers must be attached to children
• No outside toys or food
• No biting, hitting, or bullying

320 W 500 N, Provo UT, 84601

From the freeway, take the Provo Center Street Exit 265 heading west. Continue west until the light at Center Street and 500 West. Turn left and head north until the light at 500 North. Turn right. Continue for 2 blocks, the building is on the left (north) side of the street. 

Link to Google Maps

Saturdays from 5:00-6:00PM, drop in volleyball will be reserved for recreational, all-ages play. Families are invited to participate together and enjoy a non-scored, casual atmosphere.

The remainder of drop in volleyball time is reserved for patrons ages 16+ that are able to participate in a full volleyball game. Players should rotate in to each team or, if numbers dictate, teams should rotate in on a per-game basis.

Limited equipment is available to rent for racquetball, tennis, Pickleball, billiards, and table tennis. Equipment fee of $1 charged for racquetball, tennis, and Pickleball racquets. Game Room equipment and Pickleballs, racquetballs, basketballs, volleyballs, and wallyballs are free and require a form of ID as collateral. You are also welcome to bring your own equipment. Wallyball equipment is free but requires 24 hour notice for use. Locks are not provided in the locker rooms, but are available to purchase for $7 or to check out with an ID as collateral. The fitness floor has small digital lockers for use. 

Download our Fitness Floor Gym Etiquette Guidelines

*When not being used for programs - There are at least two courts available for members to utilize Monday - Saturday.  Adult and Youth basketball and volleyball leagues utilize two courts on Tuesday - Thursday from 6:00 - 10:00PM and one court on Monday & Friday from 6:00 - 10:00PM.  Upon completion of league play on Saturdays, there are four courts available for usage beginning at 3:00PM.

3 hoops will be lowered to 8ft from 3pm-4pm Tuesday-Thursday, when requested.

For the most up-to-date information see our WEEKLY GYM SCHEDULE

Yes! Just make sure to get your hand stamped when leaving the facility you first attend. 

Patrons can either purchase a lock from the Recreation Center Front Counter, or check one out with an ID left for collateral. Patrons can bring a personal lock from home. Shank size should be 7mm or less.

The Fitness Floor has small lockers with electronic locks, no additional lock needed.

Lockers are day use only.

PDF of Cancellation Policy

When purchasing a membership to the Provo Recreation Center, the purchaser receives a discount when joining for a set term. If that contract term is not honored through cancellation, a penalty will be incurred.

Memberships Paid In Advance
Refunds will be based on a set monthly fee. The monthly fee, multiplied by how many months have passed since purchase, will be subtracted from the amount paid.
Monthly Refund Fee Amounts
• Youth/Senior $30
• Adult/Senior Couple $40
• Adult Couple $50

• Family $60

Children with any of the following symptoms will not be allowed into Child Watch: high temperature, persistent cough, heavy nasal discharge, diarrhea, vomiting, eye secretions, or rashes.

Full refunds are given until the day before the class starts. Once the class begins, no refunds given. 

Parents are required to retrieve their children within 2 hours and 10 minutes of dropping them off. This gives parents 5 minutes of buffer on either side or their 2 hour window to attend classes, workout, etc. After 2 hours and 10 minutes, parents may be charged a $1 per minute their child is not picked up. If a child is picked up late repeatedly, suspension from Child Watch may occur.

The facility is open 6:00AM - 12:00AM Monday-Saturday. Class times can be found on the Provo Recreation Center App, our website or the front desk.

What toys are patrons allowed to bring into the pool areas?

Allowed:
Small hand held toys
Small squirt guns
Noodles

Not Allowed:
Large toys
Large water guns
Motorized toys
Rafts/Blow up toys

This is not an exhaustive list. Aquatic staff will remove any toy or accessory they deem unsafe because of size or use. Please see a staff member for details.